Financial Services

Fraud Examiners, Investigators and Analysts

Obtain evidence, take statements, produce reports, and testify to findings regarding resolution of fraud allegations.

A Day In The Life

Financial Services Industry

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Salary Breakdown

Fraud Examiners, Investigators and Analysts

Average

$73,870

ANNUAL

$35.51

HOURLY

Entry Level

$47,310

ANNUAL

$22.75

HOURLY

Mid Level

$69,200

ANNUAL

$33.27

HOURLY

Expert Level

$103,670

ANNUAL

$49.84

HOURLY


Current Available

Fraud Examiners, Investigators and Analysts

80

Current Available Jobs


Sample Career Roadmap

Fraud Examiners, Investigators and Analysts

Degree Recommendations


 Central Arizona College



 Arizona State University



Top Expected Tasks

Fraud Examiners, Investigators and Analysts


Knowledge, Skills & Abilities

Fraud Examiners, Investigators and Analysts

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Law and Government

KNOWLEDGE

English Language

KNOWLEDGE

Economics and Accounting

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Mathematics

SKILL

Writing

SKILL

Active Listening

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Speaking

ABILITY

Written Comprehension

ABILITY

Inductive Reasoning

ABILITY

Oral Expression

ABILITY

Written Expression

ABILITY

Deductive Reasoning


Job Opportunities

Fraud Examiners, Investigators and Analysts

  • Consumer Product Strategy Manager II - Deposit Fraud Strategies Lead
    Bank of America    Phoenix, AZ 85067
     Posted about 5 hours    

    Consumer Product Strategy Manager II - Deposit Fraud Strategies Lead

    Charlotte, North Carolina;Belfast, Maine; Hunt Valley, Maryland; Plano, Texas; Richmond, Virginia; New York, New York; Boston, Massachusetts; Chicago, Illinois; Kennesaw, Georgia; Jacksonville, Florida; Phoenix, Arizona

    **Job Description:**

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

    **Job Description:**

    This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

    Client Protection is looking for an experienced analytical leader to manage the deposit fraud strategies team. In this role, you will be responsible for fraud prevention strategies to defend the bank against first party fraud. Responsibilities will include, working across multiple lines of business; partnering with product, technology, operations, vendors, and others; responsibility for the overall first party fraud loss line; and evaluating various internally developed and vendor provided machine learning tools to maximize client experience while managing fraud most effectively.

    **Responsibilities:**

    • Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance.

    • Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit.

    • Identifies business trends based on economic and portfolio conditions and communicates findings to senior management.

    • Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work.

    • Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions.

    • Develop and implement robust first party detection strategies to safeguard the organization against financial fraud.

    • Lead a team of fraud analysts in the identification, investigation, and mitigation of fraud activity.

    •Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes.

    • Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.

    •Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud.

    • Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Will require close coordination with partners in Fraud Technology.

    • Drive the development of new models designed to detect fraud activity.

    **Managerial Responsibilities:**

    This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

    + Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

    + Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

    + Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

    + Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

    + People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

    + Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

    + Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

    + Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

    **Required Skills:**

    • At least 8 year of experience in analysis.

    • 5+ years of experience managing analytical fraud teams.

    • 5+ years of experience in SAS or SQL querying.

    • The candidate should be familiar with data querying techniques in SAS and SQL. Familiarity with other programming languages such as Python, R or Java. Knowledge of data extraction tools such as Hive or HUE will be useful.

    • Ability to work in a fast-paced, dynamic environment is critical. Must have exceptional organizational, project management and controls environment skills.

    • Outstanding critical thinking, and analytical skills.

    • Proven communication skills in describing complex issues to inform strategic insights and decision.

    • Ability to present, lead, support, and influence senior management and business stakeholders.

    • Innovation mindset with the ability to challenge the status quo.

    • Leadership and management skills, including development of teams and individuals.

    **Desired Skills:**

    • Fraud decision engine management experience highly preferred.

    • Strong preference prior experience working in financial services, particularly fraud or cyber security.

    **Skills:**

    + Analytical Thinking

    + Business Analytics

    + Data Mining

    + Fraud Management

    + Business Process Analysis

    + Critical Thinking

    + Influence

    + Relationship Building

    + Strategy Planning and Development

    + Business Case Analysis

    + Issue Management

    + Leadership Development

    + Process Performance Measurement

    + Recruiting

    **Shift:**

    1st shift (United States of America)

    **Hours Per Week:**

    40

    Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

    To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

    To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .


    Employment Type

    Full Time

  • Surveillance Investigator
    Allied Universal    Phoenix, AZ 85067
     Posted about 5 hours    

    Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time compliance and investigation jobs!

    Allied Universal® is hiring a **_Surveillance Investigator_** . The Investigator’s primary focus is to investigate the insurance claims field for a variety of coverage to include workers’ compensation, general liability, property and casualty, disability, life, and healthcare. This individual must have investigative skills to independently conduct all aspects of basic surveillance investigations.

    + **Remote work options!**

    + **Flexible schedules!**

    + **Auto and travel allowances!**

    **RESPONSIBILITIES:**

    + Independently investigate insurance claims field for a variety of coverage to include workers’ compensation, general liability, property and casualty, disability, life, and healthcare under close direct supervision

    + Collect information through use of own discretion, and guidance from clients and case managers, by means of:

    + Personal observation with video and photographic validation

    **QUALIFICATIONS:**

    + Must possess one or more of the following:

    + A bachelor's degree in criminal justice, accounting, engineering, computer science, a foreign language, or a related field

    + An associate degree in criminal justice, accounting, engineering, computer science, a foreign language, or a related field with a minimum of two (2) years of experience in law enforcement, military law enforcement, or government/private investigations

    + Must be able to successfully complete the Allied Universal Investigations PI Training/orientation course

    + Ability to be properly licensed as required by the state

    + Must possess a current and valid driver’s license

    + Flexibility to work varied and irregular hours and days, including weekends and holidays

    **BENEFITS**

    + Medical, dental, vision, basic life, AD&D, and disability insurance

    + Enrollment in our company’s 401(k)plan, subject to eligibility requirements

    + Seven paid holidays annually and tenpersonaldays annually.Unused vacation is only paid out where required by law.

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Job ID:** 2024-1184622

    **Location:** United States-Arizona-Phoenix

    **Job Category:** Compliance & Investigations


    Employment Type

    Full Time

  • Surveillance Investigator
    Allied Universal    Green Valley, AZ 85614
     Posted about 5 hours    

    Allied Universal® Compliance and Investigations, North America’s leading expert insurance claim investigations, compliance and corporate governance company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time compliance and investigation jobs!

    Allied Universal® is hiring a **_Surveillance Investigator_** . The Investigator’s primary focus is to investigate the insurance claims field for a variety of coverage to include workers’ compensation, general liability, property and casualty, disability, life, and healthcare. This individual must have investigative skills to independently conduct all aspects of basic surveillance investigations.

    + **Remote work options!**

    + **Flexible schedules!**

    + **Auto and travel allowances!**

    **RESPONSIBILITIES:**

    + Independently investigate insurance claims field for a variety of coverage to include workers’ compensation, general liability, property and casualty, disability, life, and healthcare under close direct supervision

    + Collect information through use of own discretion, and guidance from clients and case managers, by means of:

    + Personal observation with video and photographic validation

    **QUALIFICATIONS:**

    + Must possess one or more of the following:

    + A bachelor's degree in criminal justice, accounting, engineering, computer science, a foreign language, or a related field

    + An associate degree in criminal justice, accounting, engineering, computer science, a foreign language, or a related field with a minimum of two (2) years of experience in law enforcement, military law enforcement, or government/private investigations

    + Must be able to successfully complete the Allied Universal Investigations PI Training/orientation course

    + Ability to be properly licensed as required by the state

    + Must possess a current and valid driver’s license

    + Flexibility to work varied and irregular hours and days, including weekends and holidays

    **BENEFITS**

    + Medical, dental, vision, basic life, AD&D, and disability insurance

    + Enrollment in our company’s 401(k)plan, subject to eligibility requirements

    + Seven paid holidays annually and tenpersonaldays annually.Unused vacation is only paid out where required by law.

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

    **Job ID:** 2024-1184604

    **Location:** United States-Arizona-Green Valley

    **Job Category:** Compliance & Investigations


    Employment Type

    Full Time

  • Senior Fraud & Claims Operations Consultant
    Wells Fargo    CHANDLER, AZ 85286
     Posted 1 day    

    **About this role:**

    Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant within Consumer & Small Business Banking providing coverage for CSBB Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

    **In this role, you will:**

    + Lead in investigative research, complete root cause data, and develop reports of highly complex fraud and claims transactions, policy violations, and unusual situations with high levels of risk within fraud and risk functional area

    + Contribute to large scale planning by leveraging the data received and performing detailed examination to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses or products

    + Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses

    + Lead fraud risk assessments, impact assessments, and end-to-end control design

    + Lead fraud incidents from identification to containment, and engage relevant parties to ensure execution of appropriate control

    + Lead team in key project deliverables while leveraging solid understanding of business processes

    + Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency

    + Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk

    + Guide key projects as well as initiatives and serve as a mentor for less experienced staff

    **Required Qualifications:**

    + 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + Effective communications skills and ability to communicate across all levels of the organization

    + Ability to lead and take lead/manage multiple projects and initiatives simultaneously

    + Project or product management experience

    + Experience with data analysis tools and creating reporting to drive clear conclusions

    + Experience advising, collaborating, and interacting with senior management and leaders

    + Demonstrated ability to make decisions, adapt to change, and recommend creative solutions

    + 2+ years of experience with SAS or SQL, or other data management, reporting and query tools

    + 2+ years of experience using data and analytics to inform and develop risk mitigation strategies

    + 2+ years of experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables

    + 2+ years of experience creating pivot tables and performing data analysis in Excel

    + Knowledge of Fraud and Claims processes

    + Banking and regulatory experience and knowledge

    + Advanced skills in Microsoft 365 (includes Excel, Words, PowerPoint, Access)

    + Technical proficiency in: SharePoint, Power Apps, MS SQL Server, Pega Cstar, Hogan, Tableau, Mainframe Macro, JIRA, Visual Basic, MS Visio

    + Analytical skills and experience with complex problem solving

    + Ability to work independently and make informed decisions

    + Experience using statistical methods to analyze data and experience developing predictive models

    **Job Expectations:**

    + Candidate must be located within a commutable distance of the locations on the posting

    + Hybrid work schedule

    **Posting End Date:**

    3 Apr 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-355258-1

    **Updated:** Mon Mar 25 00:00:00 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time

  • Manager, Fraud Detection and Member Resolution Escalation Team
    USAA    Phoenix, AZ 85067
     Posted 1 day    

    **Why USAA?**

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    What you will do:

    As a Manager on the Fraud Member Resolution Escalation Team, you will improve the member experience and reduce reputational risk by leading a team of subject matter experts who will help identify fraud trends, and surface opportunities to proactively address member pain points, improve fraud resolution policies and assist members with achieving a timely, simple, and efficient resolution to their fraud event. This role will include working with Fraud leadership to ideate, define and execute on initiatives including working with internal and external partners to conduct fraud reviews, and respond to consumer and regulatory complaints, media inquiries, and litigation requests. You will help champion a culture of passionate member advocacy, process excellence, and risk management, while identifying opportunities to optimize fraud resolution processes.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

    This position can work remotely in the continental U.S. with occasional business travel.

    **The Opportunity**

    Manages a team responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. Develops employees through regular coaching and feedback that leads to improved results.

    **Tasks:**

    + Holds responsibility for recruiting, developing, and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.

    + Manages employee performance and facilitates professional development and career progression.

    + Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.

    + Plans, develops, executes, and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.

    + Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers.

    + Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.

    + Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.

    + Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.

    + Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.

    + Reviews evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.

    + May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor’s Degree OR 4 years of fraud detection or investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.

    + 2 years of direct team lead, supervisory or management experience.

    + Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.

    + Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.

    + Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.

    **What sets you apart:**

    + 2 years of Leadership experience in fraud detection or investigations at a financial institution.

    + 4 years of demonstrated experience in end-to-end analysis and interpretation of financial data to identify trends and patterns including requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

    + Strong understanding of fraud threat vectors, technologies, and effective mitigation tactics

    + Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations.

    + Expert knowledge of Microsoft Office

    + Experience working with regulatory agencies.

    + Experience working with litigation requests.

    + US military experience through military service or a military spouse/domestic partner

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$89,990-$172,000.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Senior Special Agent, Cyber Crime Investigations
    American Express    Phoenix, AZ 85067
     Posted 1 day    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    **JOB SUMMARY**

    The Global Security Cybercrime Investigations team supports the American Express brand, global business operations, and client trust from unlawful acts which may have been committed against the enterprise, customers, and colleagues. The Senior Special Agent in Cybercrime Investigations (AI) is responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making globally.

    The role also enhances the Company’s ability to manage and address artificial intelligence driven cybercrime threats through in-depth investigations of offenses committed by employees and third parties targeting Amex products, services, and systems.

    **ESSENTIAL DUTIES AND RESPONSIBILITIES**

    + Conducts internal and external investigations of cybercrime with an artificial intelligence nexus, gathering and analyzing documentary evidence, and coordinating with local law enforcement as appropriate.

    + Conducts open-source intelligence gathering in support of cybercrime investigations against the enterprise, customers, and colleagues.

    + Ensures the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.

    + Contributes to the longer-term reduction and control of fraud losses by presenting to law enforcement and service establishment representatives, as well as other security-minded organizations.

    **QUALIFICATIONS REQUIRED**

    **KNOWLEDGE / SKILLS**

    + Demonstrated record of success in conducting investigations into significant and/or sophisticated cases of financial fraud/cybercrime.

    + Working or academic knowledge of how artificial intelligence is leveraged by cybercriminals to commit fraud.

    + Strong understanding of machine learning principles, GenAI, and emerging GPTs that facilitate cybercrime.

    + Basic understanding of the fundamentals of finance and related transactions. Should have a working knowledge of data processing systems.

    + Able to assemble a case for prosecutors including the gathering of evidence, summarizing findings in well written professional reports and understanding the Company’s privacy code regarding the release of information.

    + Must have strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate security and risk-related concepts to technical/non-technical audiences and the law enforcement community.

    **EXPERIENCE**

    + Previous experience as a cybercrime investigator or analyst preferred.

    + 5 years’ working in one or more areas: machine learning/AI, investigations (fraud or cyber), cyber security operations, fusion center/SOC, or forensics.

    + Possesses the ability to review information to determine its significance, validate its accuracy and assess its reliability.

    **EDUCATION / CERTIFICATIONS**

    + Bachelor's degree or equivalent combination of education and experience preferred.

    **Qualifications**

    Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    **Job:** Security

    **Primary Location:** US-Arizona-Phoenix

    **Other Locations:** US-Utah-Salt Lake City, US-New York-New York, US-Florida-Sunrise

    **Schedule** Full-time

    **Req ID:** 24004913


    Employment Type

    Full Time

  • Corporate Due Diligence Investigations Manager
    Grant Thornton LLP    Phoenix, AZ 85067
     Posted 2 days    

    Grant Thornton is seeking a Due Diligence Investigations Manager to join the team. Approved office locations can be found below.

    This position is within Grant Thornton’s Investigative Research Group, a national team that conducts due diligence on prospective and existing clients as part of an internal risk management function. The Due Diligence Investigations Manager will conduct online research, supplemented by onsite court document retrieval, and prepare narrative, analytical reports outlining material adverse findings for engagement partners and senior leadership in support of making client acceptance decisions.

    Applicants should attach a 200-400 word written statement as a “supporting document” that outlines the specific relevance of their experience, skills and career goals to the Duties and Qualifications listed in the Job Description.

    Essential Duties and Responsibilities:

    + Author narrative, analytical reports of material adverse or noteworthy findings. Identify critical issues directly related to client acceptance and internal risk management. Write concise summaries of these matters or events delineating their significance and importance to client acceptance.

    + Conduct high-quality, analytical research using open source and proprietary databases to identify negative information, hidden corporate or individual subject affiliations, and material adverse legal matters. Analyze and make judgments concerning risk relevance of adverse public record and media findings.

    + Actively communicate with engagement teams to manage expectations about research scope, report delivery timeframes, and handling adverse investigation findings.

    + Handle individual workload and expected production schedule in a fast-paced, deadline-oriented environment.

    + Be curious and self-motivated.

    + Adhere to the highest degree of professional and ethical standards and strict confidentiality.

    Qualifications:

    + Bachelor’s degree required; master’s degree preferred.

    + Minimum of seven years of work experience performing due diligence or background investigations on companies and individuals, preferably at a professional services firm.

    + Expert or advanced-level skills in online research tools such as LexisAdvance, PACER, Westlaw, Bloomberg Law, Factiva, Accurint and CLEAR Enhanced Due Diligence.

    + Strong business acumen and understanding of U.S. and international fraud/risk regulatory climate, and legal and court systems.

    + Demonstrated ability in reading, analyzing, and condensing large amounts of business and complex legal information to identify and assess material findings for inclusion in final narrative reports.

    + Excellent critical thinking and deductive/inductive reasoning skills.

    + Superior professional writing skills for the senior executive management level.

    + Ability to manage individual workload to meet tight deadlines.

    The base salary range for this position in the firm’s San Francisco, CA office only is between $113,900 and $189,800 per year.

    About Us

    At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

    About the Team

    The team you’re about to join is ready to help you thrive. Here’s how:

    • Whether it’s your work location, weekly schedule or unlimited flex time off, we empower you with the options to work in the way that best serves your clients and your life.

    • Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

    • We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

    • When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers

    Here’s what you can expect next:

    If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.

    Benefits:

    We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

    + Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.

    + Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

    Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

    Additional Details:

    It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

    Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact [email protected].

    For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


    Employment Type

    Full Time

  • Adjunct - Chemical Investigation and Remediation Strategies Lab - Traditional Campus - College of Natural Sciences job in Phoenix, AZ with Grand Canyon University
    Grand Canyon University    Phoenix, AZ 85067
     Posted 3 days    

    Adjunct - Chemical Investigation and Remediation Strategies Lab - Traditional Campus - College of Natural Sciences job in Phoenix, AZ with Grand Canyon University

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    Adjunct - Chemical Investigation and Remediation Strategies Lab - Traditional Campus - College of Natural Sciences

    Click Here to

    Apply Online

    Job Description

    Make a Difference at Grand Canyon University

    Shape the bright futures of Grand Canyon University students as an adjunct faculty member for the traditional ground campus in the College of Science, Engineering and Technology (http://www.gcu.edu/College-of-Science-Engineering-and-Technology-.php) . Through hands-on, inquiry-based learning, the college provides an outlet for innovation and cross-disciplinary exposure. It also features pre-professional degrees in biology, alongside our degrees in information systems, and a forensic science and exercise science program.

    As an adjunct faculty member, you’ll provide program instruction incorporating innovative teaching methodologies, cutting-edge technologies and other industry trends reflecting advancements in your discipline. If you are highly motivated and passionate about teaching exceptional quality instruction in modern facilities with smaller class sizes, we’d like to hear from you.

    This is a face-to-face part time opportunity. MUST be available to come to the main campus.

    Responsibilities:

    Responsibilities include equipping students with the required skill set, facilitating classroom discussions, assessing student performance and preparing students to be successful leaders in their chosen profession. Other main responsibilities include the following:

    + Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

    Qualifications:

    + Preferred: MS/doctorate in Environmental Remediation, Ecology, Conservation Biology, or Environmental Science. Minimum: Masters in any field with 18 graduate credit hours Environmental Remediation, Ecology, Conservation Biology, or Environmental Science.

    Before submitting your application please attach the following to review:

    + Your unofficial transcripts for any applicable conferred graduate degrees.

    + Any applicable licenses/certifications

    Interested in GCU Faculty and Adjunct positions, but can't find a position that's right for you?

    Submit your resume to our Faculty Jobs Talent Community to be considered for future opportunities. Visit the Faculty Jobs (http://jobs.gcu.edu/faculty-jobs) page on the GCU Career Site and scroll down to join the Talent Community.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online (https://gcu.wd1.myworkdayjobs.com/GCU/job/AZ-Phoenix/Adjunct---Chemical-Investigation-and-Remediation-Strategies-Lab---Traditional-Campus---College-of-Natural-Sciences\_R000052395)

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    Adjunct - Chemical Investigation and Remediation Strategies Lab - Traditional Campus - College of Natural Sciences

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    Phoenix, AZ (https://maps.google.com/maps?q=- Phoenix, AZ, 85001)

    Posted: 3/12/2024

    Job Status: Part Time

    Job Reference #: R000052395


    Employment Type

    Full Time

  • Head of Enterprise Internal Fraud Insights & Analysis
    Wells Fargo    CHANDLER, AZ 85286
     Posted 3 days    

    **About this role:**

    Wells Fargo is seeking a Head of Enterprise Internal Fraud Insights & Analysis, Executive Director who is accountable to effectively lead the identification, design, development, implementation and maintenance for insights and analysis materials, routines and programs related to Internal Fraud Risk. This position is critical to the success of the Enterprise Internal Fraud (EIF) group by leading a team of professionals identifying and solutioning insights and analysis needs to understand, measure, and improve business performance and/or internal fraud risk at an employee, business, risk type or process level.

    This position is accountable to understand source data and corresponding schema/taxonomy, in addition to business intelligence tools to create and organize meaningful summaries and views to inform the varying audiences of employees, leadership, executives, partners and regulators. Deep understanding of business processes and corresponding applications will also be key to success in addition to root cause analysis and correlation analysis skills/techniques. Information being leveraged will be sensitive in nature, including confidential and under attorney-client privilege at times. Activities include, but not limited to, risk committee materials, business performance reporting, event root cause analysis, trend reporting and insights, financial loss reporting with insights, forecasting, staffing capacity models, Outside Event Analysis and peer bank benchmarking. Finally, this role is accountable for the development, maintenance, and monitoring of Key Risk Indicators (KRI) and Key Performance Indicators (KPI).

    **In this role, you will:**

    + Be accountable to own and drive the insights and analysis strategy for the end-to-end Enterprise Internal Fraud organization and risk type enterprise-wide

    + Be directly accountable as an owner of controls, shared controls, processes and is an active stakeholder within RCSA

    + Be accountable to adhere to applicable policies

    + Lead the development and implementation of reporting and insights for executive audiences, providing insights into performance and opportunities enterprise-wide

    + Directly interact and engage with independent risk management, legal, employee relations, audit, regulators and peer groups

    + Manage the efforts of employees both on and offshore

    + Determine appropriate strategy to plan, coordinate, and execute data research projects or results oriented intelligence that support the business

    + Manage and develop teams of individual contributors and/or managers to enhance business management and execute on key initiatives and processes

    + Collaborate and influence all levels of professionals including senior managers to provide strategic consultation

    + Ensure adherence to data management and data governance regulations, and policies and compliance requirements

    + Manage the efforts to enable an enterprise-wide portfolio of standardized and ad hoc analysis and insights, which leads to the ability to understand, measure and improve business performance and/or internal fraud risk at an employee, business or process level

    + Manage the development, integrity and automation of insights and analysis including committee/council materials, business unit reviews, performance dashboards and KRI/KPI metrics

    + Manage the efforts, develop and set strategy for capability assessments within lines of businesses to assess inherent and residual internal fraud risk recommending control enhancements

    + Manage the efforts, develop and set direction for measuring performance of EIF Operations and Quality Assurance staff

    + Manage the efforts, develop and set direction, which performs results analysis / discovery and research on boundary breaches to verify risk and root cause drivers and facilitate accountability forums to engage SMEs and determine next steps for activities that require attention

    + Manage the efforts, develop and set direction which enables aggregated program and internal fraud risk insights and deliver targeted, actionable and holistic intel to LOB executives, leadership, lines of defense, regulatory bodies, etc.

    + Create and maintain governance documentation, routines and controls to drive consistency and adherence to policies across Frontline Monitoring programs

    + Develop and guide a culture of talent development to meet business objectives and strategy

    + Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives

    + Interpret and develop compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives for external agencies, regulatory bodies, and industry forums

    **Required Qualifications:**

    + 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 3+ years of management experience

    **Desired Qualifications:**

    + Proficient with business Intelligence tools to design/promote reporting and insights: Tableau, PowerBI and/or Business Objects for visual depiction of internal fraud data

    + Proficient with Large Data Tool capabilities including but not limited to SAS, Python, SQL, visual basic and other reporting and analysis tools

    + Automation Experience

    + Large scale data environments knowledge

    + Experience with disparate data and database structures

    + Knowledge of ETL (extract/transfer/load) practices and standards

    + Data validation and quality monitoring pre/post data processing standards

    + Experience with aggregation, analysis and generating insights from structured and unstructured data sets

    + Ability to identify anomalies insights and patters across large data sources

    + Ability to synthesize/translate data for executive consumption

    + Experience working with data insights of employee relations, human resources, allegations and business application data to develop integrated insights and potential leverage for predictive modeling

    + Comprehensive knowledge of financial services organizational structures, functional roles and corresponding capabilities to assess inherent risks

    + Comprehensive background with understanding employee misconduct risks

    + Comprehensive knowledge of allegation lifecycle including sensitive matters, intake, internal investigations, root cause and customer impact

    + Strong root cause analysis background and skillsets

    **Job Expectations:**

    + This position may be located at one the posted sites listed below and will work in a hybrid model. Other locations will not be considered.

    + This position may travel quarterly.

    **Location:**

    + 2850 S Price Rd, Chandler AZ

    + 800 S Jordan Creek Pkwy, West Des Moines IA

    + 1525 W W T Harris Blvd, Charlotte NC

    + 401 S Tryon St, Charlotte, NC

    + 250 E John Carpenter Fwy, Irving, TX

    + 7711 Plantation Rd, Roanoke, VA

    + 2200 Concord Pike, Wilmington, DE

    **Posting End Date:**

    26 Mar 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-352251-2

    **Updated:** Wed Mar 20 00:00:00 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time

  • Head of Enterprise Internal Fraud Program & Monitoring Quality Assurance
    Wells Fargo    CHANDLER, AZ 85286
     Posted 3 days    

    **About this role:**

    Wells Fargo is seeking a Head of Enterprise Internal Fraud Program & Monitoring Quality Assurance, Executive Director. This role will report directly to the Head of Enterprise Internal Fraud. This position is accountable to independently monitor, assess, and measure the quality and effectiveness of the Internal Fraud framework execution. Execution includes all activities within Enterprise Internal Fraud as well as partners, including monitoring, reporting, analysis & insights, analytics, governance, and strategy.

    The quality assurance leader is accountable to design, implement, and execute the quality assurance program, ensuring that processes are followed as defined by procedures, and controls are adhered to. The leader will be accountable to design, implement, and maintain a clearly established dispute process, allowing challenge when there is disagreement to enable appropriate resolution protocols. Additionally, staff performance (productivity), forecasting and scorecards will be expected where appropriate. This leader will implement and provide updates informing leadership, partners including IRM, audit and regulators about the adherence of our program and identify trends, opportunities, and issues. This position leads a team of senior professionals, where collectively, the group is responsible for the multifaceted quality assurance program.

    **In this role, you will:**

    + Identify and recommend opportunities for process improvement, risk mitigation, and control strategies

    + Develop policies and procedures

    + Execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility

    + Collaborate with and influence all levels of professionals, including senior managers

    + Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk

    + Develop and guide a culture of talent development to meet business objectives

    + Monitor control effectiveness and business group/enterprise function issues

    + Manage the Enterprise Internal Fraud Roadmap

    + Maintain the Enterprise Internal Fraud Detection Strategy Library of rules and performance

    + Manage a portfolio of issues owned by Enterprise Internal Fraud, review processes, provide monthly issue deep dive, manage monthly all team meetings, access management, records management, SharePoint and share drive administration

    + Assess the Enterprise Internal Fraud Program Strategy & Governance organization's implemented corporate-wide framework

    + Assess the Enterprise Internal Fraud Detection Operations Organization to confirm the decision outcomes are accurate and that documentation adheres to their procedures, including controls

    + Assess the Enterprise Internal Fraud Detection Analytics Organization efforts to ensure that are adhering to their procedures, including controls

    + Assess the Enterprise Internal Fraud Insights & Analysis Organization effort to ensure that they are adhering to their procedures, including controls

    + Assess Enterprise Internal Fraud accountabilities that cross multiple teams to ensure appropriate linkage

    + Assess of the end-to-end Internal Fraud Detection Strategy Control and Shared Control Request process

    + Identify and remediate governance opportunities with procedures, job aids, training materials, etc.

    + Develop, implement, and monitor insightful reporting to measure and evidence program results

    + Develop and maintain consistent enterprise and business procedures, desktop, control procedures and KRI/KPI governance

    + Directly interact and engage with independent risk management, audit, regulators, and peer groups

    + Manage the efforts of employees both on and offshore

    **Required Qualifications:**

    + 6+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    + 3+ years of management experience

    **Desired Qualifications:**

    + Experience with identifying and recommending opportunities for process improvement, risk mitigation, and control strategies

    + The ability to collaborate with and influence all levels of professionals, including senior managers

    + Knowledge and understanding of audit and regulatory compliance

    + Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes

    + Experience analyzing data for quality assurance and project requirements

    + Experience with evaluating existing frameworks to assess, monitor and report on risk

    + Experience with monitoring control effectiveness

    + The ability to develop, implement and monitor insightful reporting to measure and evidence program results

    + Experience with developing business and control procedures that will be used my multiple groups

    + Knowledge and understanding of dispute and resolution processes

    + Knowledge and understanding of KRI/KPI governance

    + Experience engaging with risk management, audit, and regulators

    + Performance management experience

    + Experience with providing updates to leadership, partners, audit, and regulators

    **Job Expectations:**

    + This position may be located at one the posted sites listed below and will work in a hybrid model. Other locations will not be considered.

    + This position may travel quarterly

    **Location:**

    + 2850 S Price Rd, Chandler AZ

    + 800 S Jordan Creek Pkwy, West Des Moines IA

    + 1525 W W T Harris Blvd, Charlotte NC

    + 401 S Tryon St, Charlotte, NC

    + 250 E John Carpenter Fwy, Irving, TX

    + 7711 Plantation Rd, Roanoke, VA

    + 2200 Concord Pike, Wilmington, DE

    **Posting End Date:**

    27 Mar 2024

    ***Job posting may come down early due to volume of applicants.**

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Applicants with Disabilities**

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    **Drug and Alcohol Policy**

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-352253-2

    **Updated:** Thu Mar 21 00:00:00 UTC 2024

    **Location:** CHANDLER,Arizona


    Employment Type

    Full Time


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