Fraud Examiners, Investigators and Analysts

**Company Summary**

EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

**Department Summary**

As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.

**Job Duties and Responsibilities**

The Wireless Fraud Coach supervises a team of fraud care specialists. This team is tasked with identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines. This position is responsible for learning and developing in the three coaching skills sets:

+ Leadership

+ Directly supervise a team of specialists; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

+ Engage, teach, mentor, guide and develop employees

+ Prepare employees for career advancement opportunities

+ Facilitate team meetings to ensure effective communications and that all team members have the most current information available

+ Represent the company values as a leader at all times

+ Functional Expertise

+ Gather and implement feedback from agents to improve wireless processes

+ Receive, evaluate, research and resolve customer issues that have been elevated and require a higher level of expertise to ensure customer satisfaction

+ Analyze and communicate department results and implement strategies for continual improvement

+ During inbound and outbound calls with potential customers, use tools, inquisitive questions, and analysis to determine legitimacy of the order

+ Communicate with customers through both phone and email to complete validity of the customer order

+ Monitor customer accounts and transactions for any suspicious activities or patterns

+ Maintain detailed records of fraud incidents, investigations, and outcomes

+ Administrative

+ Ensure adequate standards are met for attendance, payroll, performance documentation and other employment paperwork/entries

+ Effectively manage time and balances multiple tasks

**Skills, Experience and Requirements**

+ Ability to work full-time on-site in our Chandler, AZ location

+ Willingness to work flexible schedules including weekends, holidays and evenings

+ Minimum of 2 years of experience in a call center environment preferably focused on fraud detection, risk management, or a related field

+ Previous experience in a supervisory or leadership role preferred

+ Expertise in functional areas of the call center support environment

+ Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

+ Write routine reports and correspondence

+ Speak effectively before groups of customers or employees of organization

+ Define problems, collect data, establish facts, and draw valid conclusions

**What is in it for you?**

+ Extensive Benefits Package (https://careers.dish.com/life/investing-in-you/)

+ 330 free channels including premiums

+ $5 monthly Sling Blue and Orange service

+ $10 credit per line (up to 5) for Boost Infinite wireless

+ Medical, Dental, Vision Insurance

+ Paid vacation and sick time

+ 401(k) Investments with Company-matched funds

+ Tuition reimbursement

+ Heavily discounted DISH, Sling, & Boost Infinite Service

+ Opportunity is our greatest benefit

+ Grow with us and be among the first to help us disrupt the wireless industry

+ Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunity for upward mobility.

We encourage personal and professional growth by supporting you with all the tools to advance your career.

**Salary Ranges**

Compensation: $54,650.00/Year - $78,100.00/Year

**Benefits**

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (https://careers.dish.com/about/benefits?pk\_vid=7df16cf2830b8db21671727467e02e66) .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.

Background Investigator I

Job Category: Service Contract Act

Time Type: Part time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

* * *

At CACI, background investigation is more than research and reports; it's your chance to contribute to the safety and security of our nation in the company of colleagues who value trust and integrity above all else. CACI fosters a culture based on integrity, strong ethics, quality, and professionalism.

Our staff has been an industry-leading provider of federal background investigations since 2004 and employs full-time and part-time investigators in all 50 U.S. states, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

**What You’ll Get to Do:**

+ Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation. Document all information and submit a detailed report of investigation within a strict required timeline.

+ Attend a four-week intensive virtual, online training with additional in-field shadowing and mentorship with a Senior Investigator

+ TDY opportunity at locations across the U.S. for 2 or more weeks in duration

+ Opportunities to work on DCSA, DHS, Paper Proof, and Excalibur contracts

**You’ll Bring These Qualifications:**

+ A Bachelor’s Degree or 4 years of general experience demonstrating progressive responsibility in problem solving, planning and organizing work, and communicating effectively orally and in writing.

+ Ability to obtain/maintain a favorable determination based on a T5 Investigation

+ A sense of mission in support of national security initiatives

+ An impeccable work ethic, integrity, and can-do attitude

+ A current driver’s license, reliable personal vehicle, and willingness to extensively travel locally on a daily basis dependent on assignment location

+ A home office equipped with high-speed Internet ($50 monthly internet stipend is provided)

+ A personal computer compatible with Microsoft applications (e.g. Word and Excel)

+ Ability to walk, type, sit, or stand for long periods of time

+ Excellent time management skills

+ Exceptional written and oral communication skills, such as typing detailed, extensive, and lengthy reports

**These Qualifications Would be Nice to Have:**

Clearance: Active Top Secret Clearance based on a T5

**What We Can Offer You:**

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​

**Minimum Req** **uired Hourly Wage:**

$23.30

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

**Job Description**

+ Knowledge of the laws applicable to money laundering, to include the BSA, The Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.

+ Review and research suspect items and/or transactions and report suspicious activity as required

+ Communicate with AML Compliance Manager any activity and trends that could implicate potential money laundering or terrorist financing.

+ Performs routine compliance tasks and deals with routine compliance issues, typically concerning documentation, reporting, etc. May assist in monitoring regulatory issues. Follows established guidelines and procedures.

+ Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events.

+ Applies knowledge of company policies and standard practices to resolve problems

+ Analyzes issues and uses judgment to make decisions. Escalates non-standard problems or issues

+ Understanding of banking and financial services, including an understanding of the various types of products, services, and transactions that are typical for the Branch

+ Analytical/Investigative skills to determine unusual or possible suspicious activity regarding transaction or account activities

**Experience**

+ Bachelor degree and/or equivalent relevant experience.

+ Minimum of 3 years in banking, with a strong emphasis on BSA, AML and OFAC laws and regulations.

+ Candidates must have AML experience within Correspondent Banking accounts.

+ Experience preparing and writing SARs (Suspicious Activity Reports).

+ Taking what is recommended from the alert adjudicators and analysts; the investigator would research and determine if something is suspicious. The candidate would then create SARs.

+ CAMS certification preferred but not required.

+ Experience in analyzing or managing financial crime investigative processes

+ Experience interacting with senior managers and compliance subject matter experts

+ Collaborative with strong interpersonal communication skills

+ Process oriented coupled with a strong ability to develop appropriate program enhancing strategies

+ Detail-oriented and organized execution

The typical base pay range for this role is between $65k-$75k depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

**Career Development Program:** Fraud & Claims Operations Associate

**Career Development Program** , in support of the **OneTen Coalition**

Wells Fargo joined OneTen, an organization that aims to close the opportunity gap for Black talent and others who do not have a four-year degree. Wells Fargo, partnering with OneTen and other coalition members, provides entry- to mid-level hiring opportunities, hiring candidates into jobs that offer career development, create opportunities to earn success, and ignite potential for generations to come.

The Career Development Program, an in-house DE&I talent program that directly supports our partnership with OneTen, targets roles requiring less than 5 years of experience with low risk of automation.

Learn more about our program at Career Development Program .

**About these roles:**

Wells Fargo is seeking Fraud & Claims Operations Associates for the Chief Operating Office, Consumer, Small & Business Banking Operations Team in Chandler, AZ; Charlotte, NC; Des Moines, IA, Roanoke, VA and San Antonio, TX. Learn more about the career areas and lines of business at wellsfargojobs.com/en/business-divisions .

**In these roles, you may:**

+ Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area

+ Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables

+ Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case

+ Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

**Required Qualifications:**

+ 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

+ Excellent verbal, written, and interpersonal communication skills

+ Ability to support many high priority, high complexity, and high risk efforts simultaneously

+ Strong analytical skills with high attention to detail and accuracy

+ Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

+ Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

+ Ability to identify inefficiencies, opportunities to streamline business processes, and implement change

**Job Expectations:**

+ This position offers a hybrid work schedule

+ This position is not eligible for Visa sponsorship

+ Must be able to work overtime as required. Flexibility with schedule based on work demands.

For information about Wells Fargo's employee benefits, please visit Benefits - Wells Fargo Careers .

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

**\#CareerDevelopmentProgram**

**Posting End Date:**

23 Apr 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-359445-2

**Updated:** Tue Apr 16 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona

**Job Description:**

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

**About this role:**

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Online Fraud Detections as part of Consumer & Small Business Banking.

For additional information on this line of business, refer to the external Careers Site at wellsfargojobs.com .

**In this role, you will:**

+ Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions

+ Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

+ Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

+ Provide subject matter knowledge and interpretation of procedures to less experienced staff

+ Interact with fraud and claims functional area on a wide range of information as well as with external customers

**Required Qualifications:**

+ 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Customer Service experience

+ 1 plus years of Operations environment experience

+ Banking or financial operations experience

+ Ability to navigate multiple computer system windows, applications, and utilize research tools to find information.

+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

+ Strong analytical skills with high attention to detail and accuracy

+ Experience working with the following systems: PREVENT, RMS Lexis Nexis, CCM, CIV, CLAIMS, Mars, OIB Actimize

+ Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

+ Ability to research, analyze and determine a course of action for financial transactions.

+ Ability to make timely and independent decisions while working in a fast-paced and results-driven environment.

+ Ability to take initiative and work independently with minimal supervision in a structured environment.

+ Excellent verbal, written, and interpersonal communication skills.

**Location:**

+ 1336 W. Alameda Dr. Tempe, AZ 85282

**Schedules:**

+ Sunday to Thursday - 11am - 8pm or Tuesday to Saturday - 11am - 8pm (Local time)

+ Training will be (6 weeks paid) from Monday to Friday - 8:00am - 4:30pm (Local time)

**Job Expectations:**

+ Must be able to attend the full duration of the 6-weeks paid training: Monday- Friday 8am to 4:30pm (Local time)

+ This position offers a hybrid work schedule and will only consider the location listed.

+ This position is not eligible for Visa sponsorship **.**

**Posting End Date:**

23 Apr 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-360535

**Updated:** Mon Apr 15 00:00:00 UTC 2024

**Location:** TEMPE,Arizona

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

**Must be located in** **CA, AZ, ND, MN, OH, or FL** **to qualify.**

Monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records.

A Fraud analyst for the Global Transition Solutions program will be responsible for reviewing applications in the Global Transition Solutions program and onboarding new customers. **This position requires the applicant to be fluent in both Japanese and English.** This position is customer facing and requires outbound calls to the customers both through phone calls and video conference calls.

Basic Qualifications

**- Must be fluent in both written and verbal kanji/Japanese.**

- High school diploma or equivalent

- Typically three to five years of related work experience

Preferred Skills/Experience

- Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation

- Experience with loss mitigation

- Effective verbal and written communication skills

- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

- Technical or trade school certificate in business or computer science preferred

**Hours** : 12:30pm-9:00pm EST

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.78 - $23.96

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

**About the Role**

As a Trust and Safety Investigator for our Trust and Safety Investigations Team (based out of Phoenix -- 201 E. Washington St), you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our top internal customers - Communications, Trust and Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high severity incidents while balancing external customer service, communications, expectations and demands.

**What You'll Do**

+ Handle a high volume caseload of urgent and critical incident types

+ Providing thorough, detailed investigations using various support platforms (email, chat, phone) to develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders

+ Maintaining excellent interpersonal skills and professionalism while delivering outstanding customer service

+ Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns

+ Learn and master multiple knowledge base and contact management systems

+ Contacting, interviewing and obtaining statements from reporting parties, witnesses and accused parties to secure vital information.

+ Act with a sense of urgency to ensure the complete, accurate and timely completion of your caseload within strict service level and quality agreements

+ Utilize emotional self-regulation with empathy in all communications

**Basic Qualifications**

+ Willingness to work weekends, holidays and outside a standard 8 to 5 shift

Minimum of:

+ One year of experience conducting investigations or handling urgent and high-priority issues, such as accidents, safety concerns, critical incidents, insurance claims

**Or**

+ One year of Uber customer support experience maintaining a high level of performance, as demonstrated by meeting or exceeding expectations in current role for a minimum of six months

**Preferred Qualifications**

+ AA Degree, and/or pursuing a degree in Criminal Justice, Sociology, Business, or Communications

+ Investigations experience in Law Enforcement, Claims Liability, HR

+ Experience in Crisis Management and/or Sensitivity Training, empathetic communicator

+ Employ critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high severity safety concerns

+ Experience interviewing both parties to an incident either in-person or over the phone

+ Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis

+ Commitment to excellence in behavior, performance and work product

+ Organized and self-driven with an excellent ability to handle a large caseload

+ Ability to adjust and adapt in a dynamic work environment

+ Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences

+ Proven computer and time management skills

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$28.75 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

fraud claims specialist.

+ tempe , arizona

+ posted today

**job details**

summary

+ $19.99 - $20 per hour

+ temp to perm

+ no requirements

+ category office and administrative support occupations

+ referenceAB_4518558

job details

Are you an experienced backend/financial services professional looking to secure a role within fraud? If so, this is a great opportunity to join our clients Signature Non-Fraud team! Randstad is looking to hire several Fraud Claims Specialists and we are seeking candidates with great attention to detail, advanced processing skills and the ability to quickly and efficiently navigate multiple systems at once. If that sounds like you, please today!

salary: $19.99 - $20 per hour

shift: First

work hours: 8:30 AM - 5:30 PM

education: No Degree Required

Responsibilities

+ This is back office type work and would not be working on the phones directly with customers.

+ Talent will be working through a queue

+ Talent will be using various systems and screens to gather information, review and analyze information, and document findings they come across in making their decision.

+ Talent should be self starters - once they finish a claim, they will continue working claims out of their queue for the entirety of the day

+ Transaction/customer account review

+ Ability to make sound decisions based on evidence

+ Talent will be working in the fraud & claims department, specifically working with signature non-fraud on customer's debit cards.

Skills

+ Claims

+ Claims Processing

+ Fraud Investigation

+ Banking Operations

+ Customer support

+ Insurance

+ Data Entry

Qualifications

+ Years of experience: 1 year

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

**get in touch**

we are here to help you with your questions.

MW

**mackenzie weathers**

+ [email protected]

fraud claims specialist.

+ chandler , arizona

+ posted today

**job details**

summary

+ $19.99 - $20 per hour

+ temp to perm

+ no requirements

+ category office and administrative support occupations

+ referenceAB_4518559

job details

Are you an experienced backend/financial services professional looking to secure a role within fraud? If so, this is a great opportunity to join our clients Signature Non-Fraud team! Randstad is looking to hire several Fraud Claims Specialists and we are seeking candidates with great attention to detail, advanced processing skills and the ability to quickly and efficiently navigate multiple systems at once. If that sounds like you, please today!

salary: $19.99 - $20 per hour

shift: First

work hours: 8:30 AM - 5:30 PM

education: No Degree Required

Responsibilities

+ This is back office type work and would not be working on the phones directly with customers.

+ Talent will be working through a queue

+ Talent will be using various systems and screens to gather information, review and analyze information, and document findings they come across in making their decision.

+ Talent should be self starters - once they finish a claim, they will continue working claims out of their queue for the entirety of the day

+ Transaction/customer account review

+ Ability to make sound decisions based on evidence

+ Talent will be working in the fraud & claims department, specifically working with signature non-fraud on customer's debit cards.

Skills

+ Claims

+ Claims Processing

+ Fraud Investigation

+ Banking Operations

+ Customer support

+ Insurance

+ Data Entry

Qualifications

+ Years of experience: 1 year

+ Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

**get in touch**

we are here to help you with your questions.

MW

**mackenzie weathers**

+ [email protected]

You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.

As a Fraud Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

**Job responsibilities**

+ Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business

+ Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships

+ Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes

+ Ensure team's adherence to operating policies and procedures, and legal and compliance regulations

+ Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards

+ Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you're doing, and summarize your impact in your year-end Self-Evaluation

**Required qualifications, capabilities, and skills**

+ Minimum 3 years customer service experience

+ Verbal and written communication skills

+ Influencing skills

+ Change implementation skills

+ Prioritization skills

+ Data analysis skills

+ High School diploma/GED required

**Preferred qualifications, capabilities, and skills**

+ Previous financial industry experience preferred

+ 2+ years in a call center environment

**Work schedule**

+ Work hours will vary within a fulltime, 40 hour per week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

+ This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

+ You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans