Fraud Examiners, Investigators and Analysts

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

**SUMMARY:**

The Software engineer, Credit and Fraud risk technology is responsible for building and maintaining risk decision systems that scale across products with a unified approach to rule/business logic management.

Part of the Credit & Fraud risk technology group, this individual will contribute to the design and delivery of robust, scalable microservices in support of digital bank’s mission-critical decisioning infrastructure.

**PRINCIPAL DUTIES & RESPONSIBILITIES:**

+ Design, develop, and maintain robust and scalable software applications using Java/Kotlin, Spring Boot, MongoDB, and related technologies.

+ Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

+ Architect and implement secure and efficient RESTful APIs and microservices.

+ Integrate CI/CD pipelines and automate the build, test, and deployment processes.

+ Ensure code quality through code reviews, testing, and continuous integration.

+ Troubleshoot and debug production issues and provide timely resolutions.

+ Stay updated with the latest industry trends, best practices, and emerging technologies.

**POSITION SPECIFICATIONS:**

+ BS degree with 3+ years working in coding, testing and monitoring. Master’s degree is preferred.

+ Proven experience as a Java/Kotlin Developer or Software Engineer, with a focus on building enterprise-level applications.

+ Strong proficiency in Java/Kotlin, Spring Boot, MongoDB, and related frameworks and libraries.

+ Experience with cloud platforms such as AWS, Azure, or Google Cloud, including deployment and scalability considerations.

+ Solid understanding of CI/CD principles and experience with tools like Jenkins, GitLab CI/CD, or similar.

+ Familiarity with containerization technologies like Docker and container orchestration frameworks like Kubernetes.

+ Knowledge of Agile development methodologies and experience working in Agile teams.

+ Excellent problem-solving and analytical skills.

+ Strong communication and collaboration abilities.

+ Knowledge of observability platforms such as Splunk, Datadog etc

**EOE STATEMENT**

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

**CCPA DISCLOSURE**

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

**Job Description**

+ Knowledge of the laws applicable to money laundering, including the BSA, PATRIOT Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements

+ Review bank transactions and customer activity, and make assessments relating to suspicious activity reporting obligations

+ Research and analyze bank customers and associated entities for money laundering / terrorism financing risk indicators

+ Escalate to management any activity and trends that could indicate money laundering or terrorist financing

+ Perform routine compliance tasks and respond to routine compliance issues, typically concerning documentation, reporting etc., following established guidelines and procedures

+ Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events

+ Apply knowledge of company policies and standard practices to resolve problems

+ Analyze issues and uses judgment to make decisions. Escalate non-standard problems or issues

+ Write reports that detail investigative findings and support case recommendations

+ Manage workload so that case investigations are completed in a timely manner, and production and quality targets are met

**Qualifications:**

+ Bachelor's degree or equivalent relevant experience.

+ Minimum of 2 years experience in a financial crime risk and compliance role, preferably involving suspicious activity investigations and reporting.

+ Working knowledge of correspondent banking is desirable, but not essential.

+ Experience preparing and writing SARs (Suspicious Activity Reports).

+ CAMS certification preferred but not required.

+ Experience in conducting financial crime investigations and/or intelligence analysis, in line with established investigative processes and procedures

+ Experience interacting with senior managers and compliance subject matter experts

+ Collaborative with strong interpersonal communication skills

+ Process oriented coupled with a strong ability to develop appropriate program enhancing strategies

+ Detail-oriented and organized

+ Understanding of banking and financial services, including an understanding of the various types of products, services, and transactions that are typical for the Branch

+ Analytical/Investigative skills to identify unusual or suspicious activity regarding transaction or account activities

The typical base pay range for this role is between $60k-$75k depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Entry Level Background Investigator Level 1 - Clearance Sponsorship - West Coast

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

At CACI, background investigation is more than research and reports; it's your chance to contribute to the safety and security of our nation in the company of colleagues who value trust and integrity above all else. CACI fosters a culture based on integrity, strong ethics, quality, and professionalism.

Our staff has been an industry-leading provider of federal background investigations since 2004 and employs full-time and part-time investigators in all 50 U.S. states, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

**What You’ll Get to Do:**

+ Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation. Document all information and submit a detailed report of investigation within a strict required timeline.

+ Attend a four-week intensive virtual, online training with additional in-field shadowing and mentorship with a Senior Investigator

+ TDY opportunity at locations across the U.S. for 2 or more weeks in duration

+ Opportunities to work on DCSA, DHS, Paper Proof, and Excalibur contracts

**You’ll Bring These Qualifications:**

+ A Bachelor’s Degree or 4 years of general experience demonstrating progressive responsibility in problem solving, planning and organizing work, and communicating effectively orally and in writing.

+ Ability to obtain/maintain a favorable determination based on a T5 Investigation

+ A sense of mission in support of national security initiatives

+ An impeccable work ethic, integrity, and can-do attitude

+ A current driver’s license, reliable personal vehicle, and willingness to extensively travel locally on a daily basis dependent on assignment location

+ A home office equipped with high-speed Internet ($50 monthly internet stipend is provided)

+ A personal computer compatible with Microsoft applications (e.g. Word and Excel)

+ Ability to walk, type, sit, or stand for long periods of time

+ Excellent time management skills

+ Exceptional written and oral communication skills, such as typing detailed, extensive, and lengthy reports

**These Qualifications Would be Nice to Have:**

Clearance: Active Top Secret Clearance based on a T5

**What We Can Offer You:**

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Since the position can be worked in more than one location, the rate shown is the Minimum Wage for Federal Contractors. The actual rate will be based on contract, location and job classification.

**Minimum Req** **uired Hourly Wage:** ​

$23.30

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

New College Graduates- Entry Level Background Investigator- West Coast Region

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

If you're a recent graduate, there is no better place to start your career than CACI! We are hiring Entry Level Background Investigators, and we offer a full training program to teach you what you need to know about becoming a credentialed Background Investigator. Qualified candidates must be able to obtain and maintain Top Secret clearance.

At CACI, background investigation is more than research and reports; it's your chance to contribute to the safety and security of our nation in the company of colleagues who value trust and integrity above all else. CACI fosters a culture based on integrity, strong ethics, quality, and professionalism. Our staff has been an industry-leading provider of federal background investigations since 2004 and employs full-time and part-time investigators in all 50 U.S. states, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

**What You’ll Get to Do:**

+ Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation. Document all information and submit a detailed report of investigation within a strict required timeline.

+ Attend a four-week intensive virtual, online training with additional in-field shadowing and multi-week mentorship with a Senior Investigator.

+ TDY opportunity at locations across the U.S. for 2 or more weeks in duration

+ Opportunities to work on DCSA, DHS, Paper Proof, and Excalibur contracts.

**You’ll Bring These Qualifications:**

+ A Bachelor’s Degree or 4 years of general experience demonstrating progressive responsibility in problem solving, planning and organizing work, and communicating effectively orally and in writing.

+ You are comfortable learning new technologies and working within several different programs and systems every day to perform your job.

+ Ability to obtain/maintain a favorable determination based on a T5 Background Investigation.

+ A sense of mission in support of national security initiatives.

+ An impeccable work ethic, integrity, and can-do attitude.

+ A current driver’s license, reliable personal vehicle, and willingness to extensively travel locally on a daily basis dependent on assignment location.

+ A home office equipped with high-speed Internet ($50 monthly internet stipend is provided).

+ A personal computer compatible with Microsoft applications (e.g. Word and Excel).

+ Ability to walk, type, sit, or stand for long periods of time.

+ Excellent time management skills.

+ Exceptional written and oral communication skills, such as typing detailed, extensive, and lengthy reports.

**These Qualifications Would Be Nice to Have:**

+ Clearance: Active Top Secret Clearance based on a T5.

**What We Can Offer You:**

+ We’ve been named a Best Place to Work by the Washington Post.

+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

+ We offer competitive benefits and learning and development opportunities.

+ We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

+ For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.**

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Since the position can be worked in more than one location, the rate shown is the Minimum Wage for Federal Contractors. The actual rate will be based on contract, location and job classification.

**Minimum Req** **uired Hourly Wage:** ​

$23.30

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

New College Graduates- Entry Level Background Investigator- West Coast Region

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

If you're a recent graduate, there is no better place to start your career than CACI! We are hiring Entry Level Background Investigators, and we offer a full training program to teach you what you need to know about becoming a credentialed Background Investigator. Qualified candidates must be able to obtain and maintain Top Secret clearance.

At CACI, background investigation is more than research and reports; it's your chance to contribute to the safety and security of our nation in the company of colleagues who value trust and integrity above all else. CACI fosters a culture based on integrity, strong ethics, quality, and professionalism. Our staff has been an industry-leading provider of federal background investigations since 2004 and employs full-time and part-time investigators in all 50 U.S. states, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

**What You’ll Get to Do:**

+ Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation. Document all information and submit a detailed report of investigation within a strict required timeline.

+ Attend a four-week intensive virtual, online training with additional in-field shadowing and multi-week mentorship with a Senior Investigator.

+ TDY opportunity at locations across the U.S. for 2 or more weeks in duration

+ Opportunities to work on DCSA, DHS, Paper Proof, and Excalibur contracts.

**You’ll Bring These Qualifications:**

+ A Bachelor’s Degree or 4 years of general experience demonstrating progressive responsibility in problem solving, planning and organizing work, and communicating effectively orally and in writing.

+ You are comfortable learning new technologies and working within several different programs and systems every day to perform your job.

+ Ability to obtain/maintain a favorable determination based on a T5 Background Investigation.

+ A sense of mission in support of national security initiatives.

+ An impeccable work ethic, integrity, and can-do attitude.

+ A current driver’s license, reliable personal vehicle, and willingness to extensively travel locally on a daily basis dependent on assignment location.

+ A home office equipped with high-speed Internet ($50 monthly internet stipend is provided).

+ A personal computer compatible with Microsoft applications (e.g. Word and Excel).

+ Ability to walk, type, sit, or stand for long periods of time.

+ Excellent time management skills.

+ Exceptional written and oral communication skills, such as typing detailed, extensive, and lengthy reports.

**These Qualifications Would Be Nice to Have:**

+ Clearance: Active Top Secret Clearance based on a T5.

**What We Can Offer You:**

+ We’ve been named a Best Place to Work by the Washington Post.

+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

+ We offer competitive benefits and learning and development opportunities.

+ We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

+ For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.**

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Since the position can be worked in more than one location, the rate shown is the Minimum Wage for Federal Contractors. The actual rate will be based on contract, location and job classification.

**Minimum Req** **uired Hourly Wage:** ​

$23.30

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Entry Level Background Investigator Level 1 - Clearance Sponsorship - West Coast

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

Anticipated Posting End: There is not an anticipated end date for this posting since applications are needed on an ongoing basis.

At CACI, background investigation is more than research and reports; it's your chance to contribute to the safety and security of our nation in the company of colleagues who value trust and integrity above all else. CACI fosters a culture based on integrity, strong ethics, quality, and professionalism.

Our staff has been an industry-leading provider of federal background investigations since 2004 and employs full-time and part-time investigators in all 50 U.S. states, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.

**What You’ll Get to Do:**

+ Conduct comprehensive interviews with subjects, employers, associates, references, and other knowledgeable individuals and review appropriate records to obtain facts to resolve all material issues in a case or to establish the background, reputation, character, suitability, or qualifications of the subject under investigation. Document all information and submit a detailed report of investigation within a strict required timeline.

+ Attend a four-week intensive virtual, online training with additional in-field shadowing and mentorship with a Senior Investigator

+ TDY opportunity at locations across the U.S. for 2 or more weeks in duration

+ Opportunities to work on DCSA, DHS, Paper Proof, and Excalibur contracts

**You’ll Bring These Qualifications:**

+ A Bachelor’s Degree or 4 years of general experience demonstrating progressive responsibility in problem solving, planning and organizing work, and communicating effectively orally and in writing.

+ Ability to obtain/maintain a favorable determination based on a T5 Investigation

+ A sense of mission in support of national security initiatives

+ An impeccable work ethic, integrity, and can-do attitude

+ A current driver’s license, reliable personal vehicle, and willingness to extensively travel locally on a daily basis dependent on assignment location

+ A home office equipped with high-speed Internet ($50 monthly internet stipend is provided)

+ A personal computer compatible with Microsoft applications (e.g. Word and Excel)

+ Ability to walk, type, sit, or stand for long periods of time

+ Excellent time management skills

+ Exceptional written and oral communication skills, such as typing detailed, extensive, and lengthy reports

**These Qualifications Would be Nice to Have:**

Clearance: Active Top Secret Clearance based on a T5

**What We Can Offer You:**

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**Company Overview:**

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.

Since the position can be worked in more than one location, the rate shown is the Minimum Wage for Federal Contractors. The actual rate will be based on contract, location and job classification.

**Minimum Req** **uired Hourly Wage:** ​

$23.30

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Fraud Client Service Representative - Retail Banking - Bilingual Spanish - 2nd shift

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

**Responsibilities:**

+ Identifies client needs and recommends solutions when fraud has been identified

+ Records data captured during client interactions accurately

+ Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

+ Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

+ Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

**Required Qualifications:**

+ Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.• Communicates effectively and confidently with all clients to make their financial lives better.• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.• Is comfortable receiving ongoing performance feedback and coaching.• Has the ability to learn and adapt to new information and technology platforms.• Has at least an intermediate level of proficiency with computers and current technology.• Has 1+ years of customer/client service experience, including experience handling difficult client situations.

**Desired Qualifications:**

+ 1+ years of experience in the banking/financial industry.

+ 2+ years of experience working in a client service capacity.​​

**Skills:**

+ Conflict Management

+ Customer and Client Focus

+ Decision Making

+ Fraud Management

+ Oral Communications

+ Active Listening

+ Attention to Detail

+ Data Collection and Entry

+ Issue Management

+ Problem Solving

+ Adaptability

+ Collaboration

+ Critical Thinking

+ Influence

**Class Start Date: April 29, 2024**

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Executive Assistant, you will perform administrative support for members of the Executive Management Group (EMG). Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Tampa, FL. Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

**The Opportunity**

**What you'll do:**

+ Coordinates activities and ensures timely information flow for EMG members supported.

+ Prioritizes and organizes work for EMG members to meet deadlines on multiple tasks.

+ Prepares and updates presentations, reports, and spreadsheets for EMG members and assigned area.

+ Reviews data content and presentation method for accuracy and compliance with standards.

+ Manages EMG members’ schedule and provides administrative support to assigned EMG which may include managing emails, maintaining calendar(s) and ensuring appropriate record retention.

+ Routes department calls and e-mail to appropriate staff members.

+ Composes e-mails, letters, and memorandums.

+ Maintains filing system for key documents. Prepares correspondence and reports for EMG supported.

+ Ensures data to and from EMG members are treated with appropriate level of confidentiality.

+ Maintains travel and expense reporting.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ High School Diploma or General Equivalency Diploma required.

+ 4 years directly related work experience.

+ Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.

+ Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.

+ Ability to effectively build strong relationships and work with all levels within the organization.

+ Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.

**What sets you apart:**

+ US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110-$116,800 **.**

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

**Why USAA?**

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

**The Opportunity**

As a dedicated **Fraud Operations (Executive)** , you will manage and drive the Fraud teams, structures, policies/standards, processes, and tools needed to ensure the prevention, detection and investigation of fraud and recovery in a complex and highly regulated environment. Contributes to the development, implementation, and execution of a multi-year strategic vision for the Fraud Operations teams. Leverages a data-driven approach in decision-making and managing fraud risk while championing a culture of process excellence, disciplined utilization of key performance indicators and key risk indicators for continuous improvement and effective risk management. Display a track record of identifying opportunities to optimize processes in a highly manual operating environment.

This position can work remotely in the continental U.S. with occasional business travel.

**What you'll do:**

+ Leads the design, execution and implementation of USAA’s Fraud Operations organization and strategy.

+ Leads the day-to-day operations of the fraud detection areas – including core business processes and technologies in alignment with compliance policies and procedures.

+ Executes projects and business process improvement initiatives required to achieve defined business outcomes.

+ Partners, collaborates, and influences effectively across the enterprise product leaders as well as the line of business leaders to ensure they are considering fraud implications.

+ Identifies and tracks fraud violations for the enterprise.

+ Collaborates with industry partners and peers to identify new fraud strategies and technologies, discusses fraud trends and effective mitigation tactics.

+ Builds and oversees a team of internal and external third-party service providers for fraud operations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 10 years of experience in fraud operations to include prevention, detection, operational risk, credit risk, regulatory adherence, funds availability, and/or model development within a financial services organization.

+ 4 years of people leadership experience in building, managing and/or developing high-performing teams.

+ Demonstrated experience, knowledge and exposure to bank regulations, particularly Reg E, Reg CC, UDAAP, FACTA, and Reg Z.

+ Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

+ Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

+ Knowledge of federal laws, rules, and regulations to include: Reg CC and Reg E.

**What sets you apart:**

+ Ability to lead operations teams consisting of ~6 Directors and ~200 staff responsible for fraud mitigation processes.

+ Proven ability to establish and maintain a culture of accountability as it relates to performance and execution.

+ Demonstrate the ability to evaluate critical processes for opportunity and lead process optimization efforts for the function.

+ Ability to deliver with urgency and effectiveness in directing tactical response to operational issues and resolution activities.

+ Display the ability to collaborate with business partners to develop and implement critical programs.

+ Able to present complex information to executives in order to raise awareness and support.

+ Ability to collaborate with business partners to establish a revitalized Culture, creating enhanced influence and ownership as it relates to fraud mitigation, member experience and controls execution.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**What we offer:**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $182,680 - $349,150 **.**

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

The AML (Anti-Money Laundering) Analyst will be responsible for reviewing risk-based alerts which have triggered based on the Bank’s internal monitoring scenarios and branch referrals. Customer transactional activity will be analyzed to identify potentially unusual financial and/or fraudulent activity, to include money laundering, terrorist financing, structuring, any other financial risk.The AML Analyst determines if activity is reasonable for the customer or warrants further investigation. A narrative is then prepared by the Analyst to document and justify their decision in compliance with established regulatory guidelines and time frames.

**Basic Qualifications**

+ Bachelor's degree, or equivalent work experience

+ Typically 2+ years of applicable experience

**Preferred Skills/Experience**

+ **Proficiency with Microsoft Office, particularly Excel & pivot tables**

+ **Experience in a high production environment**

+ **Effective presentation, interpersonal, written and verbal communication skills**

+ Knowledge/background in AML investigations

+ Experience analyzing transaction data

+ Decision making

+ High attention to detail (e.g., dates, dollar amounts, names, etc.)

+ Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

+ Intermediate understanding of the business line’s operations, products/services, systems, and associated risks/controls

+ Basic knowledge of Risk/Compliance/Audit competencies

+ Strong analytical, process facilitation and project management skills

+ Proficient computer navigation skills using a variety of software packages

***** **_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._**

****We are hiring in the following locations:**

+ Tempe, AZ

+ Minneapolis, MN

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,685.00 - $76,100.00 - $83,710.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.