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Accounting Operations Specialist - FACTS
Nelnet     Phoenix, AZ 85067

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Accounting Operations Specialist will work with external customers and internal associates throughout the K-12 Operations team (CRM’s, Implementation Specialists, Account Managers, etc.) to assist with the implementation and on-going management of customer accounts utilizing FACTS Advanced Accounting, which incorporates generally accepted accounting principles. This position is a support contact for client institutions and is responsible for the setup of the FACTS Advanced Accounting product, training the client institutions to use the Advanced Accounting product and related reports and providing customer service to maintain the Advanced Accounting product.


- Support institutions implementing and using Advanced Accounting.

- Obtain an understanding of the school’s accounting system, accounting practices and their chart of accounts.

- Work with institutions to establish integration with QuickBooks.

- Contact schools to establish implementation timelines and expectations.

- Conduct training to help schools understand the use of FACTS as their accounts receivable subsidiary ledger, the Advanced Accounting related reports and required monthly reconciliations.

- Provide periodic Advanced Accounting training to the internal K-12 Operations team associates.

- Work closely with CRM’s and RVP’s to enhance the customer experience and satisfaction by conducting Advanced Accounting demonstrations.

- Additional duties as required.



- Bachelor’s Degree in Accounting/Business Administration or an Associate’s Degree in Accounting plus related experience to equate to a Bachelor’s Degree.


- 3-5 years of Accounting Experience, with minimum of three years of experience as a full-charge bookkeeper or comparable experience in accounting processes with strong knowledge of accounting concepts and software.

- 1-2 years training experience preferred, but not required.

- 1-2 years customer service experience preferred.


- Strong analytical and problem solving ability.

- Intermediate to advanced Microsoft Excel skills and a strong knowledge of computer technology and Internet applications, including Microsoft Office, Word, PowerPoint and Salesforce.

- Understanding of financial statements, balance sheet and statement of income/loss.

- Ability to differentiate between cash and accrual basis of accounting.

- Ability to work under and deliver under deadline constraints and manage multiple tasks.

- Effective time management skills with the ability to manage multiple projects with tight deadlines.

- Ability to form strong-client relationships with a dedication to outstanding client services.

- Attention to detail with strong time management and organizational skills.

- High standards for productivity while displaying flexibility in order to meet current company needs and job demands.

- Ability to work independently, as well as to work cooperatively as part of a team.

- Positive, can do attitude.

Salary Range: $50,000-52,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ( .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or [email protected] .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. _A lot more._ We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.

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Job Details

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Full Time

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