Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This position provides direction to the clinical research staff including (but not limited to), research nurses, nurse navigators, and clinical research coordinators across the HonorHealth network. Using clinical research, and leadership skills, this position will be responsible for operating results, budget compliance, and resource management. The incumbent will manage all operational activities in accordance with all federal, state, and local regulations, organizational policy and procedures. The Manager will work in collaboration with the Medical Director, Director of Operations, and the management team to lead the program to patient care, scientific, financial and community benefit success for HonorHealth. The manager develops, implements, and manages the departmental operating procedures (DOPs) for the program. The manager is responsible for administrative operations to ensure a high level of patient satisfaction and customer service. He or she also represents the program in communication with clinical trial sponsors, clinical research organizations, and strategic partners. Manager is the facilitator for clinical communication between the program, leadership, and the other HonorHealth departments. Designs, implements and manages a system for organizing, planning, and controlling workflow of respective research program. Develops and implements departmental processes for the conduct of clinical trials. Evaluates new protocols for feasibility, and participates in the protocol selection process to achieve the goals of the department and organization. Implements quality control processes to ensure clinical care and documentation follow Good Clinical Practice Guidelines, billing research plans are followed and accurate, and a continuous cycle of process improvement. Tracks, analyzes and reports on operational metrics to influence strategy, philanthropic support, and marketing for the program. Regularly rounds in all areas of the department (investigators, infusion clinic, lab, research, and support staff) to ensure efficiency and seamless patient and information flow throughout the department. Meets with patient and /or family on concerns. Contributes to the recruitment and retention of talented staff through positive role-modeling, fostering peer relationships, staff education, and participating in preceptor and/ or mentor programs thereby creating an environment for quality and evidenced-based practice. Fosters collaborative partnerships/relationships with medical, nursing, and non-licensed staff. Interviews, selects, and hires personnel. Completes changes in classification, salary action, promotion, demotion, transfer, and termination. Administers 2nd level approval for performance evaluations. Independently administers staff disciplinary process through termination. Qualifications Education Bachelor's Degree in related field Required Experience 2 years Supervisory or Team Lead experience Required 2 years clinical research experience Required