Business Management & Administration

Industrial Production Managers

Plan, direct, or coordinate the work activities and resources necessary for manufacturing products in accordance with cost, quality, and quantity specifications.

A Day In The Life

Business Management & Administration Industry

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Salary Breakdown

Industrial Production Managers

Average

$124,170

ANNUAL

$59.70

HOURLY

Entry Level

$74,730

ANNUAL

$35.93

HOURLY

Mid Level

$117,580

ANNUAL

$56.53

HOURLY

Expert Level

$206,530

ANNUAL

$99.30

HOURLY


Current Available & Projected Jobs

Industrial Production Managers

869

Current Available Jobs

3,490

Projected job openings through 2030


Sample Career Roadmap

Industrial Production Managers

Job Titles

Entry Level

JOB TITLE

Tech Production/Assistant

Mid Level

JOB TITLE

Manager

Expert Level

JOB TITLE

Supervisor/Superintendent

Supporting Certifications


 Glendale Community College (MCCCD)

 Rio Salado College (MCCCD)

 Scottsdale Community College (MCCCD)

 South Mountain Community College (MCCCD)

Degree Recommendations






 Pima Community College

Top Expected Tasks

Industrial Production Managers


Knowledge, Skills & Abilities

Industrial Production Managers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Production and Processing

KNOWLEDGE

Administration and Management

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Education and Training

KNOWLEDGE

Mathematics

SKILL

Coordination

SKILL

Critical Thinking

SKILL

Judgment and Decision Making

SKILL

Monitoring

SKILL

Speaking

ABILITY

Deductive Reasoning

ABILITY

Information Ordering

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Problem Sensitivity


Job Opportunities

Industrial Production Managers

  • shift supervisor - Store# 08103, ELLIOT & PRIEST
    Starbucks    Tempe, AZ 85282
     Posted about 16 hours    

    **Join us and inspire with every cup!**

    At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!

    As a Starbucks **shift supervisor** , you’ll be a role model of the store operations standards that define our _Starbucks Experience._ You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

    **You’d make a great shift supervisor if you:**

    + Take initiative and act as a role model to others.

    + Enjoy working as a team and motivating others.

    + Understand how to create a great customer service experience.

    + Have a focus on quality and take pride in your work.

    + Are confident in leading, deploying, and guiding others.

    + Are open to learning new things (especially the latest beverage recipe!)

    + Are experienced with responsibilities like cash-handling and store safety.

    + Can keep cool and calm in a fast-paced, energetic work environment.

    + Have excellent communications skills.

    From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our _Starbucks College Achievement Plan_ , health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, _Bean Stock_ . What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

    Benefit Information (https://www.starbucksbenefits.com)

    **Summary of Experience**

    + Customer service experience in a retail or restaurant environment - 1 year

    **Basic Qualifications**

    + Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

    + Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

    + Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodations

    + Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

    + Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

    + At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

    **Knowledge, Skills and Abilities**

    + Ability to direct the work of others

    + Ability to learn quickly

    + Effective oral communication skills

    + Knowledge of the retail environment

    + Strong interpersonal skills

    + Ability to work as part of a team

    + Ability to build relationships

    _As a Starbucks_ _partner_ _, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and_ _other voluntary insurance benefits_ _._ _Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability,_ _paid parental leave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement,_ _paid vacation_ _that_ _accrue_ _s starting_ _at .01961 hours based on a_ _40 hour_ _week up to_ _40 hours_ _annually (_ _64 hours_ _in California)_ _after an introductory period_ _,_ _sick time (_ _accrued at_ _1 hour for every_ _25 or 30 hours worked_ _,_ _depending on work location_ _),_ _and_ _additional pay_ _if working_ _on_ _one of_ _eight_ _observed_ _holidays_ _._ _Starbucks also offers_ _eligible partners_ _participation in a_ _401(k)-retirement_ _plan_ _with employer match_ _,_ _a_ _discounted company stock_ _program_ _(S.I.P.), Starbucks equity program_ _(_ _Bean Stock_ _)_ _,_ _incentivized_ _emergency savings,_ _and_ _financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor’s degree through Arizona_ _State University’s online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational_ _opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _in accordance with_ _its_ _plans and_ _policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._

    _For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information_ _regarding_ _benefits, go to_ _starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com)_ _._

    _At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate._

    _Starbucks is an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law._

    _We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._

    _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ [email protected]_ _._


    Employment Type

    Full Time

  • Senior Product Manager
    Wilson Language Training    Phoenix, AZ 85067
     Posted about 16 hours    

    Senior Product Manager

    **Department:** Program Development

    **Location:**

    Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with dyslexia and ensuring that **all** students learn to read and spell through our research-based multisensory, structured literacy programs.

    Our mission is to provide quality professional learning and ongoing support so that educators have the skills and tools they need to help their students become fluent, independent readers, who are ready to explore the endless possibilities the world of reading has to offer.

    Our company is growing and looking to hire a Senior Product Manager.

    This position is responsible for managing several digital product capabilities throughout the lifecycle of technical product development at Wilson Language Training. This includes contributing to the planning, strategy, design and development for technical products as well as collaborating with cross functional stakeholder team and the engineering team to execute on the product roadmap goals and vision.

    **Essential Job Functions:**

    + Manage multiple products and priorities, scale teams, and ensure org is effective, healthy, and set up for success by establishing clear and measurable goals.

    + Use deep knowledge of all the product areas owned- including technical background as well as content expertise and user/market needs to lead the digital product team through the ideation, technical development, and launch of innovative digital products.

    + Drive product development by serving as a product owner on several complex initiatives.

    + Lead usability studies, research, and market analysis into product requirements to enhance user satisfaction.

    + Use product usage data, knowledge of the market, target user or technology needs, and competitors to inform product decisions and measure the product's success.

    + Lead the go to market efforts of product initiatives. Serve as the expert to answer questions and provide resources to communicate updates.

    + Support and lead teams to identify and mitigate risk, use data to make priority decisions.

    + Strategically hire and manage product managers for the team.

    **Minimum Requirements**

    **Skills:**

    + 4+ years of experience in Digital Product Management using Agile/Scaled Agile with years of experience successfully serving in a Product Owner capacity.

    + 4+ years of experience working collaboratively with engineering, design, and user research teams.

    + Demonstrated success of leading multiple agile teams owning high impact customer facing products. Experience with developing Ed Tech products servicing educators and students in schools is preferred.

    + Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships.

    + Experience presenting to various internal teams as well as customers.

    + Education or Certification

    + Bachelor-s or higher degree - prefer technology/engineering or education related field.

    + Classroom teaching experience is a plus, especially in Language Arts/ Reading.

    Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.? M/W/D/V


    Employment Type

    Full Time

  • P&C Product Management Director - Telematics Analytics
    USAA    Phoenix, AZ 85067
     Posted about 16 hours    

    **Why USAA?**

    At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

    We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

    **The Opportunity**

    We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: **San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; Plano, TX or Tampa, FL** . Relocation assistance is not available for this position.

    **The Product Management Director – Telematics Analytics will contribute hands-on, conducting deep-dive analytical research into production trends and financial results to support the understanding, management, and improvement of Telematics products.**

    Accountable for the achievement of property and casualty insurance (P&C) profit and growth targets in assigned state(s) or geographic region or on a national product basis. Develops strategic vision and tactical plan that will profitably expand USAA product line market share. Focuses on state-specific or national product competitive and financial KPIs to anticipate and react to potential trends. Identifies chances to define regional or national impacts across P&C, which drive best practices and innovation across the organization.

    **What you’ll do:**

    + Works with large data sets and leads business analysis of state-specific P&L and marketing strategy and the impact of marketing investments to influence P&L results.

    + or Provides mentorship on key financial and customer-related concerns from executives leveraging multiple data sources including SAS, SQL, Tableau, R, etc.

    + Owns the design, development, implementation, and maintenance of the P&C insurance products through deliver value as a leader in collaborating with business partners.

    + Builds relationships and partnerships to collaborate with internal stakeholder’s partners to develop insights to develop and execute on multi-year state strategy. Maintains partnerships with external regulators to bring strategic actions to market.

    + Advises and executes data analytics with internal stakeholders to identify growth opportunities, build a 360-degree view of the membership and presents key learnings.

    + Builds complex reports using data tools to monitor business performance and communicate results.

    + Works directly with stakeholders to understand business objectives, define key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.

    + Leads comprehensive market analysis and evaluates product performance metrics to help facilitate decision making at regional/ countrywide level.

    + Maintains partnerships with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations.

    + Facilitates development of team members by providing mentorship, coaching, and training of processes and procedures in support of product line initiatives.

    + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    **What you have:**

    + Bachelor's degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

    + 8 years of relevant product or program management experience analyzing data and developing recommendation, or an advanced degree in Business, with 6 years of product or program management experience.

    + 4 years of P&C experience.

    + Extensive experience in crafting product briefings and presenting to executive leadership.

    + Proven experience in independently conducting product analysis & gaining an in depth understanding of market dynamics including competitor underwriting initiatives, rate level analysis.

    + Strong interpersonal and relationship leadership skills with an emphasis on customer focus, collaboration and partnering to obtain results.

    + Advanced knowledge of applicable product related regulations, and risk and compliance requirements.

    **What sets you apart:**

    + Experience with the following tools: SQL, Essbase, Tableau, Snowflake.

    + Experience with the following data: CWH, ADS, MPMS.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    **What we offer:**

    **Compensation** : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: **$120,550 - $216,990.**

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    **Benefits** : At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

    _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

    _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

    **If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

    **Please do not type your first and last name in all caps.**

    **_Find your purpose. Join our mission._**

    USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

    USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

    USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.


    Employment Type

    Full Time

  • Sr. Product Manager, Government Programs
    Prime Therapeutics    Phoenix, AZ 85067
     Posted about 16 hours    

    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

    **Job Posting Title**

    Sr. Product Manager, Government Programs

    **Job Description**

    The Senior Product Manager is responsible for understanding the market problems facing our clients, cross-functionally leading the development and management of more complex competitive products, and providing the value of those products to the market. This position partners with other departments as a liaison to develop product standards and innovations, moving from strategy to execution. The Senior Product Manager acts as a short-term project manager, facilitating the promotion and uptake by clients and guiding the tracking and measurement functions performed by other departments.

    **Responsibilities**

    + Manage more complex product initiatives

    + Document business case for new products, product enhancements, and process improvements

    + Shepherd projects and other investment initiatives through appropriate development channels; track, organize, and communicate status of Product project initiatives

    + Support development of product collateral, sales plans, and training for new and existing products or programs

    + Coordinate and direct launch and implementation of new products, product enhancements, and process improvements across all stakeholders

    + Influence Senior Leadership Team (SLT) stakeholders to help establish informed organizational and business decisions

    + Gather and synthesize market information to support portfolio management strategies

    + Other duties as assigned

    **Minimum Qualifications**

    + Bachelor’s degree in Marketing, Business, or related field or equivalent combination of education and/or related work experience; HS diploma or GED is required

    + 5 years of experience in healthcare including experience in Product Development, Finance, Operations or Marketing

    + Must be eligible to work in the United States without need for work visa or residency sponsorship

    **Additional Qualifications**

    + Ability to work in ambiguous role with undefined parameters

    + Proficient in the Microsoft Office Suite

    + Strong relationship and communication skills; excellent written, verbal and presentation skills with the ability to convey complex ideas to diverse audiences

    + Strong business and financial acumen

    **Preferred Qualifications**

    + Master’s degree or other advanced degree

    + 2 years of Pharmacy Benefit Management (PBM) experience

    + Experience creating documentation and financial models

    + Experience with P&L accountability

    + Care Management experience

    + Demonstrated ability to take ideas from inception to implementation; including the ability to implement, execute, manage and measure

    **Minimum Physical Job Requirements**

    + Ability to travel up to 10% of the time

    + Constantly required to sit, use hands to handle or feel, talk and hear

    + Frequently required to reach with hands and arms

    + Occasionally required to stand, walk and stoop, kneel, and crouch

    + Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

    + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

    **Reporting Structure**

    + Reports to Principal, Sr Principal, Director, Sr Director, or AVP in the Specialty Clinical Program Development, Clinical Program Development, or Pricing Planning Analysis departments

    Potential pay for this position ranges from $85,600.00 - $128,400.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

    To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

    _Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law._

    Positions will be posted for a minimum of five consecutive workdays.

    Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

    If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

    Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **​** If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].


    Employment Type

    Full Time

  • Director Commercial Product Management, Math and Physical Sciences
    Pearson    Phoenix, AZ 85067
     Posted about 16 hours    

    We are seeking a dynamic and experienced Director of Product Management to join our team and lead the strategic development and execution of our product roadmap. The successful candidate will lead our Higher Education Math and Physical Science portfolio and report to the General Manager, Math and Science. As the Director of Product Management, you will play a critical role in defining and delivering innovative digital products and experiences that enhance our customers' engagement and drive business growth. This role is accountable for defining the discipline strategy, managing portfolio investment and return, identifying and driving new growth opportunities, as well as representing Math and Physical Science as a key stakeholder and collaborator in application roadmaps (MyLab, Revel etc.). The Director will lead a distributed team of commercial product managers and content strategists in the development of products that drive better learning experiences and outcomes, and delight customers in margin enhancing ways. We are looking for a highly effective cross-team collaborator who along with the ability to build trust and lead through change, will be dedicated to providing high-quality, informative, and engaging content to learners worldwide. With a diverse portfolio spanning digital media, print publications, and emerging platforms, we are committed to shaping the future of publishing through innovation and creativity.

    **Key Responsibilities**

    Lead annual product planning process for Math & Physical Science to define strategic priorities at the title, discipline and portfolio level.

    Advocate the unique needs of the Math & Physical Science educator and learner customers while recognizing cross discipline similarities as a key stakeholder in application roadmap prioritization activities.

    + Identify portfolio gaps and opportunities with in-depth analysis of the market, product performance metrics, and input from key stakeholders across the business.

    + Cultivate a collaborative, customer-obsessed culture where data and customer context inform all decision making.

    + Prioritize diversity, equity and inclusion to ensure our products are representative of the educators and learners we serve.

    + Synthesize customer feedback and data to identify and prioritize key problems to solve.

    Ensure alignment with key stakeholders in Sales, Marketing, Production, and Application Product Management on planning and execution of key strategies and product initiatives.

    + Build and maintain high-trust and positive-sentiment relationships with authors and creative talent.

    + Develop a strong and diverse creative-talent pipeline fit-for-purpose with an increasingly digital product portfolio.

    + Work with Efficacy&Research to commercialize research and evidence-based features, content and pedagogical models that improve product efficacy.

    + Recruit, retain and develop top product management & content strategy talent.

    Promote a culture of partnership, teamwork, innovation and diversity, equity, and inclusion

    **Product Strategy and Roadmap Development:**

    + Lead the development of a comprehensive product strategy aligned with business objectives and market trends.

    + Define and prioritize features and enhancements based on user feedback, data analysis, and market research.

    + Collaborate with cross-functional teams including editorial, technology, marketing, and sales to ensure alignment and execution of product initiatives.

    + Product Lifecycle Management:

    + Oversee the end-to-end product lifecycle from concept to launch and beyond.

    + Develop product requirements, user stories, and specifications to guide the development process.

    + Work closely with engineering teams to ensure timely and quality delivery of product releases.

    **User Experience and Design:**

    + Champion a user-centric approach to product development, advocating for intuitive and engaging user experiences.

    + Collaborate with design and UX teams to create wireframes, prototypes, and design concepts that meet user needs and business goals.

    + Conduct user testing and gather feedback to iterate and improve product features and designs.

    **Data-Driven Decision Making:**

    + Utilize data analytics and insights to track product performance, identify opportunities for optimization, and make data-driven decisions.

    + Establish key performance indicators (KPIs) and metrics to measure product success and drive continuous improvement.

    **Stakeholder Management and Communication:**

    + Serve as the primary point of contact for product-related inquiries, updates, and communications.

    + Effectively communicate product vision, strategy, and roadmap to internal stakeholders, executive leadership, and external partners.

    + Build strong relationships with key stakeholders to foster collaboration and alignment across teams.

    **Key Collaborations / Interfaces**

    + Customers – Instructors, Institutions and Learners

    + Application Product Management

    + Production & Digital Studio

    + Sales & Marketing

    + Strategy, Planning & Operations

    + Customer Service & Success

    + Efficacy & Research

    + Higher Education, International

    + Product Management and Content Strategy Leadership across all portfolios

    **Expected Results**

    + Customer-centered, future focused product pipeline delivering license to win

    + Clear definition of content and digital priorities to drive B&E growth.

    + Meet/exceed revenue, profit, and subscription growth targets and other key KPI’s.

    + Maximize customer value while effectively managing multi-million dollar cap dev budget.

    + Motivate and retain a high performing team of product managers and content strategists.

    + A more diverse and inclusive network of authors and creative talent.

    **Qualifications**

    + Bachelor's degree in Math, Science or related field; MBA or advanced degree preferred

    + Extensive product management and/or content/portfolio strategy experience

    + Proven track record of success in product management roles

    + A minimum of 5 years experience as a director in product management.

    + Digital product management preferred.

    + Ability to inspire and motivate internal teams and external stakeholders (authors, creative talent, customers)

    + Ability to execute against strategy and pivot in real time as needed

    + Strong learner/educator empathy and ability to translate customer insights into winning product strategies

    + Relationship management skills and the ability to use them to drive value both within Pearson and externally

    **Robust decision making - based on evidence and data**

    + Strong commercial understanding: financially fluent and with a facility for data and its interpretation to commercial advantage

    + Curiosity, critical thinking, and a passion for learning

    + Strong analytical skills with the ability to interpret data, analyze market trends, and make data-driven decisions.

    + Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams.

    + Passion for innovation, creativity, and delivering exceptional user experiences.

    **Competencies:**

    + Advocate: Champion your customers, authors and team wile seeking multiple perspectives to drive smart decisions.

    + Digital Transformer: Continuously improving and learning, able to identify and create real-time, iterative solutions to external or internal obstacles.

    + Understand the Business: Has/develops a knowledge of Pearson’s business and product strategies. Brings digital mindset and product management experience to bear in solving challenges and capturing opportunities.

    + Drive focus on learner outcomes: Understands and supports the delivery of learner outcomes and experience led product development; leads teams to embed efficacy and learning research capabilities when building content, assessment and technology capabilities and approaches to implementation

    + Collaboration: Engages with key internal and external stakeholders with shared focus on delivering value to the customer.

    + Synthesis: Leverage multiple qualitative and quantitative inputs to create deep understanding of customer and elevate the voice of the customer in all decision making activities.

    Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

    The minimum full-time salary range is between $150,000 - $160,000.

    This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

    **What to expect from Pearson**

    Did you know Pearson is one of the 10 most innovative education companies of 2022?

    At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

    We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

    Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

    To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

    If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

    Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

    **Job:** PRODUCT MANAGEMENT

    **Organization:** Higher Education

    **Schedule:** FULL\_TIME

    **Workplace Type:** Remote

    **Req ID:** 15923

    \#location


    Employment Type

    Full Time

  • Team Leader, Group Implementation
    Guardian Life    Phoenix, AZ 85067
     Posted about 17 hours    

    **Position Summary**

    The Team Leader, Group Implementation will deliver results by leveraging creativity, innovation, and operational excellence. Develop staff through effective coaching, and build new skills to support capabilities that complement the changing dynamics of our business. Lead transformation and change by inspiring commitment and momentum through effective change management. Inspirational leadership through motivation, influence and coaching to higher levels of performance is primary to this position.

    The Team Leader will be responsible for supporting the following Group Operations Objectives:

    + Expand customer access.

    + Enhance product offerings and digital capabilities.

    + Modernize enabling infrastructure.

    + Investing in talent.

    + Running the business.

    **Candidate Responsibilities**

    + Maintain a high performing team which meets and exceeds performance objectives.

    + Promote a growth mindset helping team achieve goals.

    + Coach/mentor individuals on technical and professional development aspects of position.

    + Partner with staff to create meaningful developmental goals and actions for continuous year over year development and position advancement.

    + Follow performance management guidelines and principals, addressing low performance quickly and within protocol.

    + Identify training needs, proactively request training, monitor and ensure content is appropriate, delivered on time and in most appropriate setting.

    + Ensure team is providing a highly valued and consistent service experience.

    + Initiate Daily, weekly and monthly planning of capacity to ensure the right resources are in place at the right time to meet demand.

    + Monitor and analyze quality and other data identifying trends and putting actions in place to reduce or eliminate root cause of issues impacting customers.

    + Assist team members with complex service issues, preempting escalation and reducing impact to the plan holder and their members.

    + Create actionable service improvement plans based on survey feedback.

    + Build and maintain relationships with key areas within Guardian.

    + Collaborate with cross functional business partners to review, assess, and improve process and procedures.

    + Serve as a resource and expert for internal operations for workflows, procedures, and voice of customer.

    + Identify, lead, and participate in Operational Excellence initiatives and projects.

    + Proactively identify areas for improvement (service, cost, quality).

    **Reporting Relationships**

    This position reports to the Head of Implementation who, in turn, reports to the Head of Group Benefit Operations.

    **Functional Skills**

    + Communication: Possess excellent communication skills (written and verbal) and be able to convey complex and difficult content and messages. Leads by example by communicating constructively, honestly and candidly.

    + Collaborating with others: Fosters a high level of team work and collaboration between employees, teams, departments and profit centers.

    + Coach and Develops: Develop an employee's skills and knowledge so they can perform to standards of their role. Support career pathing as opportunities are presented.

    + Adapting to Change: Leads and promotes commitment to change initiatives. Translates ambiguity into actionable plan for others.

    + Impact and influence: Ability to motivate and inspire others in fast paced/high demand positions and situations.

    + Personal Accountability: Actively seeks and takes on additional challenges to grow and develop professionally. Take full responsibility for the results of own actions and holds self and others accountable for achieving required results.

    + Applies Business and Industry Knowledge: Understand Guardian’s end to end processes and utilizes knowledge and resources to assist internal and external contacts. Utilize internal and external sources to better understand industry trends, clients and competitors.

    + Strong knowledge of client implementation process and enrollment of individual members.

    + Demonstrated interpersonal skills; able to work well with clients, customers, peers, and management at all levels (officer, director, manager, supervisor).

    + Ability to motivate people and maintain a high energy level.

    + Ability to use excellent judgment while working with multiple priorities and deadlines.

    + In-depth knowledge and working experience supporting Operational areas, Group Sales, Brokers and Planholders.

    + Advanced skills in Microsoft Word, Excel, Microsoft Access, and PowerPoint required.

    **Leadership Behaviors**

    + Continuously strives to provide superior products and customer service.

    + Expresses oneself in an open and honest manner.

    + Demonstrates self-awareness and embraces feedback.

    + Empowers employees to take initiative and find better ways.

    + Sets high performance standards and holds team members accountable.

    **Position Qualifications**

    + College degree required, will consider equivalent work experience.

    + 5+ years Group Insurance experience

    + Leadership experience desirable.

    + Superior written and oral communication skills.

    + Customer focus and experience with customer service.

    + Experience functioning efficiently in a deadline environment, and leading subordinates to meet deadlines.

    **Travel**

    + Occasional travel may be required **.**

    **Location:**

    The preferred location for this position is Guardian's Office in Bethlehem, PA. We will consider qualified candidates in other locations across the U.S.

    **Salary Range**

    $66,130.00 - $108,640.00

    The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

    **Our Promise**

    At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

    **Inspire Well-Being**

    As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

    **Health Care**

    + Choice of medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

    + Dental plan

    + Vision plan

    + Health care accounts – flexible spending, health reimbursement, and health savings accounts

    + Critical illness insurance

    **Life and Disability Insurance**

    + Company-paid Life and Disability insurance plus voluntary supplemental coverage

    + Accident insurance

    **Retirement and Financial**

    + 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

    + Complimentary 1:1 financial guidance with a licensed Fidelity representative

    **Time Off and Remote Work**

    + Flexible work arrangements (part in-person/part remote)

    + Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

    + Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

    + Paid parental leave and paid family and medical leave policies

    **Emotional Well-being and Work-Life**

    + Emotional well-being, mental health, and work/life resources powered by Spring Health

    + Wellness programs, including fitness program and equipment reimbursement

    + Child, adult, and elder back-up care support through Bright Horizons

    + Adoption assistance

    + College planning

    + Tuition reimbursement

    + Student loan assistance

    + Commuter benefits in select metropolitan areas

    **_Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._**

    **Equal Employment Opportunity**

    Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

    **Accommodations**

    Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

    Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .


    Employment Type

    Full Time

  • Digital Product Manager I - Partnership and Branch Economics - Leader
    Edward Jones    Tempe, AZ 85282
     Posted about 17 hours    

    **Innovate here. And see your ideas come to life.**

    It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

    **Job Overview**

    Position Schedule: Full-Time

    The Product Manager I for Finance covers a broad spectrum of activities, providing thought leadership, people leadership, and an ability to deliver technology projects. This role will focus on Finance Systems areas, specifically our incentive compensation and partnership & tax teams, that support critical business functionalities currently undergoing significant transformation and change. This role will have a direct impact on these exciting changes. It will be responsible for ensuring our technology products are well-situated to answer the call of the future while supporting our current business needs.

    **What you'll do...**

    The Product Manager I, Partnership and Branch Economics will drive the overall priorities for a group of dedicated professionals focusing on technology systems supporting delivery of the Firm's key business functions supporting finance systems.

    + Reporting to the Portfolio Owner, this role will focus on developing an internal product team consisting of one or more product owners and business systems analysts to own all aspects of the firm's Partnership and Branch Economics finance systems and support of the people who use them.

    + Working with key stakeholders and business partners, the role will help create the vision for how our key finance functions will help digitally enable our growing and transforming firm, achieved through the development and maintenance of their product roadmap, outlining the body of work expected now, next, and into the future.

    + Responsibilities will include identifying business opportunities and directing team activities to achieve desired outcomes by gathering requirements, designing workflows, coordinating development, and implementing finalized solutions.

    + Serve as the primary product leader, developing deep subject matter expertise within the Finance Systems space while partnering closely with the Portfolio Owner, Product Owners, and Stakeholders

    + Be the product leader for system implementations

    + This work includes the management of system plans and supporting artifacts encompassing resource needs, stakeholder solution requirements, dependencies, timelines, milestones, and success criteria as necessary to deliver on the promised business value.

    Success in this role requires depth and breadth of subject matter expertise inside and outside of Finance, a foundational understanding of Product Management and Design Thinking theory, and the ability to expand these capabilities within the organization.

    At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

    Hiring Minimum: $113810

    Hiring Maximum: $193785

    **Skills/Requirements**

    **What you'll need...**

    - Bachelor's degree in business administration, management information systems, computer science, or related field

    - Minimum 7+ years of experience within processes and technology supporting corporate services activities

    - Broad and deep knowledge of financial services concepts, practices, and procedures, with emphasis in processes and technology supporting corporate systems administration activities

    **What Could Set You Apart:**

    - Proven systems implementation experience

    - Incentive Compensation, Partnership, and Tax experience expenditure Management and/or Sourcing experience

    - Master's Degree

    - Desire to assume formal leadership responsibilities for downline associates and a commitment to the development of others.

    - Prior formal leadership experience is preferred.

    **" Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday. "**

    **Awards & Accolades**

    At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

    Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

    Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

    **About Us**

    Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

    Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

    People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

    View our Purpose, Inclusion and Citizenship Report.

    1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

    Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

    \#LI-HO


    Employment Type

    Full Time

  • Senior Product Manager
    Cornerstone onDemand    Phoenix, AZ 85067
     Posted about 17 hours    

    Cornerstone is looking for an experienced Senior Product Manager to join our Product team to help drive innovation that will delight our customers. We are looking for someone who will relentlessly pursue understanding of our customer pain points and partner with product development to drive new product solutions that drive customer value and ROI. In this role you will translate ideas into strategy that leads to new features and will follow product development from start to finish.

    In this role, you would be a key member of the product team responsible for delivering solutions that improve a flagship product while innovating for the future. This role will collaborate closely with sales, customer success, design, marketing, and other cross-functional teams to support execution of our product roadmap, and product go-to-market strategy. This role sits within a global organization, and you will be required to work with a global team.

    **In this role you will...**

    + Own product requirements definition from conception to launch

    + Present product initiatives and vision to customers, prospects, and industry analysts

    + Collaborate with research and design team members to generate concept designs and prototypes for new features and products

    + Gather and analyze product metrics and feedback from customers and cross-functional teams to steer the product roadmap

    + Understand and lead analysis of market trends, competitive environment, and product metrics to identify new opportunities and guide development

    + Act as a product owner working with multiple agile, scrum-based engineering teams

    **You’ve got what it takes if you have...**

    + A bachelor’s degree or equivalent work experience

    + 4+ years of Product Management experience

    + Demonstrated ability to understand and discuss technical concepts and manage trade-offs, and work cross-functionally with engineering, design and marketing/business counterparts to deliver SaaS products

    + Ability to communicate with design resources to bring designs prototypes to life. You will also lead efforts test designs directly with users

    + Proven capability translating broader mission into big ideas and tactics

    + Excellent communication, negotiation, writing, and presenting skills

    + Superior quantitative and qualitative analytical skills

    + Ability to brainstorm, think outside the box, and engage with others for guidance and feedback

    + Proven record of working with technical teams with strength and aptitude to defend your ideas

    + Strong collaboration and communication skills

    + Ability to think strategically and execute methodically

    + Ability to work in a fast-paced environment where continuous innovation is desired

    + Ability to identify customer’s major problems and unarticulated needs through various methods like feedback sessions, and surveys

    + Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

    + Consideration for privacy and security obligations

    + Experience in the learning management, talent development and/or learning experience space

    + Industry knowledge of learning management, reporting and compliance

    + Strong understanding of Reporting and Analytics tools in the industry, and comfortable working with reporting tools.

    + Awareness of Dataware house concepts

    **Extra dose of awesome if you have…**

    + Prior knowledge of CSOD is highly helpful.

    + Knowledge of database queries and APIs is beneficial.

    Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]


    Employment Type

    Full Time

  • Senior Manager - Digital Product Management (Card & Marketing)
    American Express    Phoenix, AZ 85067
     Posted about 17 hours    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the US New Product Development team is seeking a dynamic individual to help create and bring to market the next generation of card-related innovative products, benefits, and marketing capabilities.

    We are looking for an outstanding individual who is customer-focused and can both think strategically and execute successfully. This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and constantly evolving environment to bring these concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to get results.

    This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

    **Key Responsibilities:**

    + Lead the launch of new products, benefits, and marketing capabilities working across all card products

    + Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment

    + Lead key operational processes and integrations by partnering and maintaining relationships with Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance

    + Understand business goals and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs

    + Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development

    **Minimum Qualifications:**

    + Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of sophisticated processes and an orientation toward process improvement and innovation

    + Ability to lead end-to-end product development process

    + Strong project management, collaboration, communication, and presentation abilities

    + Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment

    + Creative and innovative problem solver who is comfortable with ambiguity and evolving strategies

    + Proven ability to get results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups

    + Passion for doing what is right for the customer

    + Embodies a "team" mentality in all that you do, with a proven track record to take ownership for progressing project delivery

    + Bachelor's degree and 5 years of business experience

    **Preferred Qualifications:**

    + Prior experience with payments and agile product development / delivery

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    **Job:** Product

    **Primary Location:** US-New York-New York

    **Other Locations:** US-Utah-Sandy, US-Arizona-Phoenix, US-Florida-Sunrise

    **Schedule** Full-time

    **Req ID:** 24008045


    Employment Type

    Full Time

  • Manager - Digital Product Management
    American Express    Phoenix, AZ 85067
     Posted about 17 hours    

    **Description**

    **You Lead the Way. We’ve Got Your Back.**

    With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

    At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

    Join Team Amex and let's lead the way together.

    As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

    At American Express we place an enormous emphasis on users and usability. We sit at the intersection of commerce and experiences and are unique in our business model. We are a part of a handful of companies in the world that own a user’s end to end commerce experience. With our mix of assets like rewards, acquisition, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world. As we change the way consumers and their merchant interact with each other, we are looking for unbelievably talented product leaders to define and execute against a very ambitious vision.

    The elegance and efficiency of our banking journeys will create rich capabilities and experiences for our customers, sustainable and competitive differentiation for American Express. We’re in need of a high-energy, passionate, and adaptable individual that can help us achieve our banking platform and operations goals.

    **Job Responsibilities** :

    + Strong understanding of data management principles, methodologies, and best practices

    + Analytical mindset with attention to detail and problem-solving abilities.

    + Product Data Management -

    + Define and prioritize the product roadmap for data management solutions, aligning with business goals and customer needs.

    + Collaborate with stakeholders, including business leaders, data scientists, engineers, and compliance teams, to gather requirements and define product features.

    + Lead the development and launch of data management products and tools, overseeing the entire product lifecycle from concept to delivery

    + Strong understanding of data management principles, technologies, and best practices, with experience in areas such as data governance, data quality, and data integration.

    + Analytical mindset with the ability to translate complex business requirements into actionable product plans and strategies.

    + Knowledge of regulatory requirements and compliance frameworks relevant to the financial industry

    + Product Compliance -

    + Collaborate with compliance and legal teams to ensure data management products comply with regulatory requirements and industry standards.

    + Knowledge of regulatory requirements and compliance frameworks relevant to the financial industry

    + Serve as a point of contact for regulatory inquiries, examinations, and audits related to product compliance, and coordinate responses and remediation efforts as necessary.

    + Identify potential compliance risks associated with new products, changes in regulations, or operational processes, and collaborate with relevant stakeholders to develop and implement mitigation strategies

    + Regulatory Compliance Assessment - Conduct thorough reviews of regulatory requirements governing financial products and services

    + Strong analytical skills with the ability to interpret complex regulatory requirements and assess their impact on product offerings.

    + Excellent communication and interpersonal skills, with the ability to interact effectively with internal stakeholders and regulatory agencies

    + Attention to detail and the ability to manage multiple priorities in a fast-paced environment

    + Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels of the organization.

    + Experience working in agile development environments and familiarity with product management tools (e.g., JIRA, Confluence)

    + Data Literacy - Understanding Data concepts, databases, data ingestion pipelines & data analysis

    + SQL Proficiency - Ability to write SQL queries for data extraction & analysis

    + Basic Programming Skills - e.g., Understanding about JSON / XML; Python

    + API Understanding - Knowledge of API's & integrations of data sourcing & data sharing

    + Primary liaison between the Company and contracted third party servicing Partners.

    + Establishes and maintains effective working relationships with the product operations team.

    + Monitors and improves processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.

    + Conducts contract testing to ensure compliance with AEMP 10 requirements.

    + Oversees and tests the implementation of new products and services offered by Company at each third party vendor to ensure quality and appropriate risk mitigation.

    + Collaborate effectively with all stakeholders and partners to ensure regulatory compliance

    + Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes

    + Strong analytical discipline, solution-oriented mindset, and focus on outcomes

    + Demonstrated ability to drive transformation in complex, and matured processes

    + Strong project/product management skills and demonstrated ability to manage multiple business priorities

    + Ability to build strong relationships, communicate effectively and lead through influence

    + Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls

    + Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination

    + Demonstrated ability to quickly adapt to changing circumstances with a will to win

    + Identify opportunities to build dashboard and support leadership with regular updates

    + Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.

    + Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking

    + Maintain Vendor oversight for PRSAs and Controls

    + support Financial management including Invoice/SLA Credit validation and monitoring for accuracy

    **Qualifications**

    + We are seeking a solution-oriented manager with vast experience working under volatile, complex and uncertain environments to develop and drive innovation and automation especially in call center management, financial, compliance and third party management requirements across contract and policy mandates.

    + Demonstrated experience in operations and servicing management, data analytics and vendor management

    + Confirmed ability to take complex technical information and evaluate it against policy, program, enterprise, and industry standards and translate it into clearly defined communication and/or action plans for a variety of audiences including c-suite.

    + Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.

    + Strong influencing and partnership skills, strategic planning and relationship development with the proven ability to encourage, gain support, resolve difference of opinion and work in a matrixed organization.

    + Consistent record leading, encouraging and influencing a cross functional & global team to get positive results. A strong executive presence and the ability to optimally communicate and Experience handling third parties with GPSS managed processes required.

    + Strong Proficiency with Microsoft Office, specifically Excel, and PowerPoint as well as automation and robotic tools.

    + Lead with an external perspective, challenge status quo and bring continuous innovation

    + Demonstrate learning agility, make decisions quickly and with the highest level of integrity

    + Demonstrated ability to apply thought leadership and strategic thinking to deliver process maturity and development

    + Ability to communicate findings to colleagues, business partners, and senior leaders

    + Exceptional professional communication skills – clear, logical, and structured

    + Impeccable integrity required for handling confidential information

    + Masters’ educational degree is a plus.

    **Qualifications**

    Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

    The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

    We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

    + Competitive base salaries

    + Bonus incentives

    + 6% Company Match on retirement savings plan

    + Free financial coaching and financial well-being support

    + Comprehensive medical, dental, vision, life insurance, and disability benefits

    + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

    + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

    + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

    + Free and confidential counseling support through our Healthy Minds program

    + Career development and training opportunities

    For a full list of Team Amex benefits, visit our Colleague Benefits Site .

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

    We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

    US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

    If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

    **Job:** Product

    **Primary Location:** US-Arizona-Phoenix

    **Schedule** Full-time

    **Req ID:** 24007818


    Employment Type

    Full Time


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