First-Line Supervisors of Retail Sales Workers

01

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

02

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

03

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

04

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

05

Instruct staff on how to handle difficult and complicated sales.

06

Assign employees to specific duties.

07

Keep records of purchases, sales, and requisitions.

08

Formulate pricing policies for merchandise, according to profitability requirements.

09

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

10

Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.