Customer Service Representatives

Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other and we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What we offer:

+ Health, Life, Dental and Vision Insurance

+ Flex Spending (FSA) (Cafeteria Plan)

+ 401(k) Plan

+ Employee Stock Purchase Plan

+ Paid Time Off (PTO)

+ Paid Holidays

+ Discretionary Bonus

Account Manager

The Account Manager is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. They will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of service and inspection work.

Job Responsibilities

+ Work with new and existing customers to maintain excellent customer satisfaction.

+ Complete the setup, scheduling, and collections of new jobs/projects

+ Work with Customers and Inner Office Staff to keep projects moving forward

+ Constant communication via phone with customers

+ Coordinate different scopes of deficiencies with your customer and internal sales team

+ Responsible for data and budget entry as needed

+ Manage job billings and collections

+ Submit reports to AHJ’s and cities as required per customer

+ Arrange and maintain various types of records including job files

+ Assist in completing special reporting and licensing requirements as required per customer

+ Complete special projects as required

+ Accomplish responsibilities as required using business software as approved by WSFP

+ Offer suggestions and solutions on improving efficiency of general office procedures

+ Build bridges with customers to improve retention and open new doors

+ Develop sales abilities to begin reaching new customers

Job Qualifications

+ Excellent communication skills required, both verbal and written

+ Basic accounting, and 2 years’ account management experience required

+ Scheduling experience required

+ Fire protection experience a plus (Alarm, Kitchen Hood, Sprinkler, Extinguisher)

+ Excellent computer skills with working knowledge of business software applications

+ Possess effective and good communication skills, both written and verbal, is vital

+ Able to function and thrive in a fast-paced environment

+ Critical thinking and problem-solving capabilities a plus

+ Puts forth a courteous, friendly, helpful attitude at all times

+ Willing to pass a post-offer drug screen test and background check

A ll qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor

Description:

Will be in communication with customers for the purpose of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to the Physicians direction.

Work Hours

Mon-Fri: 8:30 Am-5:00 PM

Day to Day

Will be communicating with Customers via Inbound & Outbound manual calls from an automated dialer.

Assessing customer needs for additional products/services.

Answering questions and education customers on products and services.

Documenting calls and imputing notes in the record keeping system called Productivity.

Entering customer order, and verifying all of their information is accurate.

Additional Skills & Qualifications:

Customer Service Experience.

Healthcare experience is nice but not mandatory.

HS Diploma.

Must live 10 -15 mins away from site and have reliable transportation.

If Bilingual they receive $16.50/hr.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Wealth Management Client Servicing Representative

Chandler, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Summary:

Associate is accountable for providing quality customer service support within their business unit for some Advisory, FAC and MLD clients requesting retail, retirement and brokerage account products/ service features through inbound calls or emails utilizing professional oral, written and problem-solving skills. Accountabilities include but are not limited to providing account balances and activity, deposit rates, checking information, internal systems assistance, explaining and processing transactions. Recommend some previous experience in the customer service field but not required. Elevated service issues handled by experienced associates or above.

Job Description:

As a Wealth Management Client Services Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients regarding their accounts which may include but is not limited to credit and debit cards and small business accounts. Client Services Representatives will handle inbound calls from clients, branch offices, banking centers, and various internal associates. CSR’s must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

+ Provide clients and internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

+ Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

+ Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

+ Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

+ Display passion, commitment and deliver an experience that improves our customers’ financial lives

Required Skills:

+ Minimum one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence

+ Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information

+ Strong analytical ability and organizational skills

+ Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

+ Proven ability to handle professionally and tactfully confrontational and/or stressful interactions and ability to de-escalate difficult client situations

+ Able to prioritize issues and handle several sensitive processes at once in a timely fashion

+ Must be able to work independently with minimal supervision, excellent decision-making skills, work for accuracy and must be able to meet deadlines

+ Customer service skills and the ability to resolve problems and prevent client dissatisfaction

+ Handling escalated clients and demonstrates the ability to de-escalate when possible

+ Ability to manage/direct multiple functions effectively while delivering results

+ Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing environment

+ Ability to handle confidential matters and sensitive information in a responsible manner

Desired skills:

+ Experience working in a client focus environment

+ Knowledge of financial terms and concepts

+ Understanding of retirement plans and products

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

Wealth Management Client Servicing Representative

Chandler, Arizona;Tampa, Florida; Jacksonville, Florida; Scranton, Pennsylvania

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Summary:

Associate is accountable for providing quality customer service support within their business unit for some Advisory, FAC and MLD clients requesting retail, retirement and brokerage account products/ service features through inbound calls or emails utilizing professional oral, written and problem-solving skills. Accountabilities include but are not limited to providing account balances and activity, deposit rates, checking information, internal systems assistance, explaining and processing transactions. Recommend some previous experience in the customer service field but not required. Elevated service issues handled by experienced associates or above.

Job Description:

As a Wealth Management Client Services Representative, you will work in an inbound contact center providing exceptional service to our Merrill Wealth Management clients regarding their accounts which may include but is not limited to credit and debit cards and small business accounts. Client Services Representatives will handle inbound calls from clients, branch offices, banking centers, and various internal associates. CSR’s must handle all scenarios within the bank's policies and procedures. The expectation of a CSR is to be actively engaged in a conversation with our client or internal partner while accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand.

Key Responsibilities include:

+ Provide clients and internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

+ Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

+ Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

+ Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

+ Display passion, commitment and deliver an experience that improves our customers’ financial lives

Required Skills:

+ Minimum one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence

+ Must possess the skills to navigate between multiple screens and keep the client/recipient fully engaged, while quickly and accurately typing relevant notes and information

+ Strong analytical ability and organizational skills

+ Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

+ Proven ability to handle professionally and tactfully confrontational and/or stressful interactions and ability to de-escalate difficult client situations

+ Able to prioritize issues and handle several sensitive processes at once in a timely fashion

+ Must be able to work independently with minimal supervision, excellent decision-making skills, work for accuracy and must be able to meet deadlines

+ Customer service skills and the ability to resolve problems and prevent client dissatisfaction

+ Handling escalated clients and demonstrates the ability to de-escalate when possible

+ Ability to manage/direct multiple functions effectively while delivering results

+ Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing environment

+ Ability to handle confidential matters and sensitive information in a responsible manner

Desired skills:

+ Experience working in a client focus environment

+ Knowledge of financial terms and concepts

+ Understanding of retirement plans and products

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

**Location** : Remote US

The Federal Government Account Manager is responsible for collaborating with multiple internal resources to develop and execute sales strategy for almost all Federal Government agencies. This includes building a solid working relationship with each customer to identify their needs, expand product usage, and execute on new sales opportunities to achieve company goals, maximize customer satisfaction and drive profitable sales growth within the Federal Government.

**Essential Duties and responsibilities**

+ Leverages extensive industry, product and customer knowledge to optimize strategic sales plans and contribute to the strategies of various internal teams (e.g., Marketing, Product Management) and the company as a whole.

+ Learns and maintains a deep understanding of LMG products, services, customers, and the industry as a whole

+ Develops strategic plans to support the achievement of sales goals

+ Continuously seeks sales opportunities within assigned accounts

+ Executes and finalizes the sales process to meet revenue targets

+ Maximizes revenue for LMG products and services

+ Manages time and resources effectively to accomplish sales goals

+ Participates in organizational activities to meet or exceed company objectives

+ Represents Wolters Kluwer within the industry

+ Complies with all internal processes and procedures

+ Maintains current records within SalesForce.com or existing CRM

+ Evaluates new or modified approaches and ideas with an open mind

+ Submit reports as requested by the Sales Manager and/or the company and keep Sales Manager informed of activities and sales progress.

+ Ability to network and expand network of contacts within each assigned account.

**Other Duties**

+ Proactively pursues professional development activities (e.g., taking self-study courses, reviewing professional publications, establishing personal networks)

+ Performs other duties as assigned by supervisor

**Job Qualifications**

Education:

Minimum: Bachelor’s Degree in Business, Marketing/Sales, or related discipline or extensive industry related experience

Experience:

Minimum: 5 years of inside sales experience directly with the Federal Government Sector, including:

+ Experience networking and prospecting

+ Experience working with a large volume of accounts

+ Demonstrated experience conveying value proposition to clients.

+ Experience creating presentations and complex proposals.

+ Experience managing high-level contract negotiations with high ranking officials.

+ Proven experience meeting or exceeding sales and revenue targets.

+ Excellent communication skills including successfully communicating with technical and non-technical audiences.

+ Excellent presentation skills including, experience with organization and planning.

+ Advanced-Beginner to Intermediate Microsoft Office Suite knowledge (Word, Excel, PowerPoint, and Outlook).

+ Experience utilizing Customer Relationship Management software.

+ Excellent interpersonal skills, working with wide range of people at all levels.

**Other Knowledge, Skills, Abilities or Certifications** :

+ Previous experience with SalesForce.com – Preferred

+ Experience with Order Entry, working with Government PO’s, and Government purchasing vehicles.

**Travel requirements**

Some domestic travel required.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.**

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 7:00pm, Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be based on schedule or will be discussed on your first day of employment.

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers

+ Handle escalated calls, resolving more complex customer issues in a one and done manner

+ Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

+ Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

+ Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

+ Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient

+ Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Provide education and status on previously submitted pre-authorizations or pre-determination requests

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED and/OR equivalent years of working experience

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material

+ Must be 18 years of age OR older

+ Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 7:00pm local time Sunday - Saturday. It may be necessary, given the business need, to work occasional overtime.

**Preferred Qualifications:**

+ 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role

+ Bilingual fluency in English / Spanish

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

+ Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only:** The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**\#RPO**

ANGI is a manufacturer of Quality Engineered Gas Compression equipment and a leading supplier of Compressed Natural Gas (CNG) Refueling Equipment and Systems. Accounting Manager role will be responsible for financial and tax reporting to the parent company and ensuring compliance on all controls. Including Accounts Receivable Accounts Payable, General Ledger, Fixed Assets, and Tax.

Business with YOY growth and continued growth trajectory. This role will touch aspects of accounting before order inception all the way through after market support. Great opportunity to be part of the entire order to cash process.

**What You Will Do (Job Responsibilities)**

+ Manage Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets, and Tax.

+ Perform and review account reconciliations and maintain the General Ledger for accurate financial reporting.

+ Manage the monthly and year end closing process, including the timely loading of financials to HFM (Hyperion Financial Management).

+ Manage sales, use tax reporting and local income tax processes, and coordinate with corporate tax.

+ Leads SOX compliance testing, Internal Audit, External Audit, and Internal Balance Sheet Reviews.Ensures internal controls are in place and properly followed.

+ Assists in the monthly forecasting process.

+ Ensures company compliance with revenue recognition requirements.

+ Administration of systems such as bank, Expense reporting, Freight, Credit cards

+ Bachelor’s degree in Accounting, Finance, Business, or a related area from a four-year college or technical school.

+ 3-5 years of experience in the field

+ 2-3 years experience at an accounting firm or publicly traded company.

+ Ability to read, analyze, and interpret general business periodicals.Ability to write reports and present information to internal or external audiences.

+ Intermediate-advanced proficiency with Excel knowledge.

+ Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

+ CPA recommended but not necessary

To perform this job successfully, an individual should have knowledge of accounting software; Database software; Internet software; Spreadsheet software, and Word Processing software.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to walk, sit, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**Personality characteristics that usually excel in the role**

+ Natural attention to detail, natural desire to ensure there are checks and balances

+ Ability to adapt to different personalities and ability to get buy in from the organization and your team (controls are not naturally appreciated by departments outside of accounting).

The base compensation range for this position is $100K to $120K per year. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

\#LI-AB1

**WHO WE ARE**

ANGI Energy Systems LLC, is a U.S. based manufacturer of quality engineered gas compression equipment and a leading supplier of compressed natural gas (CNG), renewable natural gas (RNG)equipment and systems. ANGI has a longstanding reputation as a leader and innovator in both the compression and natural gas vehicle (NGV) refuelling industries and has over 40 years of experience providing worldwide clients with high quality products and services. In 2022 ANGI announced the launch of its expanded alternative fuels offering, to include hydrogen refuelling station (HRS) solutions as it harnesses its unique position as a multi-energy systems supplier ready to support clients in their decarbonization programs.

ANGI is a Vontier business and sits within Vontier’s Alternative Energy and Sustainable Fleets platform, which is focused on providing innovative and sustainable solutions for optimizing and decarbonizing the fleet industry. Sister companies include Gasboy, Teletrac Navman, Driivz and Sparkion.

**WHO IS VONTIER**

Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The Quality Program Manager for the Patient Navigator program will be directly responsible for the day to day operations of a virtual call center, serving all care delivery organizations across Optum Care. As a leader on the Optum Clinical Performance Quality team, you will be part of UnitedHealth Group's mission of helping people live healthier lives.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Accountability for the business operational functions of a 20+ associate call center focused on assessment, education, and support for the patients of our care delivery organizations (CDOs) in Optum Care

+ Serves as a supervisor and role model for the patient navigator team and mentors new employees to the team as necessary. Provide direction, development, and support to supervisor level associates.

+ Oversees the implementation of new CDO clients to the program inclusive of developing care transition processes and community resource directories specific to each market, in partnership with multiple teams in the CDO including quality, clinical services, and service centers

+ Works collaboratively with internal quality leaders from the Member Experience (CAHPS/HOS) and performance pod management teams to manage the CDO client relationship

+ Works collaboratively with payer program leaders and teams to create an integrated experience for the patient

+ Serve as a subject matter expert for CAHPS/HOS quality survey measures and Medicare Star Ratings for the Patient Navigators and for CDO clients

+ Create and maintain monthly dashboard/report for each business supported providing a status of key program compliance indicators for CAHPS/HOS

+ Adapts departmental plans and priorities to address business and operational challenges

+ Accountable for uniform and consistent application of clinical processes / workflows within team and books of business, as well as effective implementation and management of all workflows with CDO and payer

+ Provide subject matter expertise, coaching, and training to other Optum teams implementing similar programs using contracted resources, as needed

+ Support program growth and efficiency through participation in operational projects to drive efficiency such as selection of a call center documentation platform, dialer systems, and additional communication methods including IVR, text, and email

+ Support organizational growth by evolving the management structure for the Patient Navigator team, which is expected to grow year over year

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ Bachelor’s degree

+ Active RN license

+ 3+ years of health industry experience and/or in a large complex matrixed organization experience

+ 3+ years of program management and/or operational experience managing significant and complex projects

+ 3+ years of call center management

**Preferred Qualifications:**

+ Experience in project management

+ Working knowledge of CAHPS/HOS and Medicare Stars

+ Experience working virtually, and managing a virtual team

+ Bi-lingual English/Spanish

+ Solid team building, collaboration, and motivational skills

+ Ability to work Central Standard working hours

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only:** The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

**If you are located within Mountain OR Pacific Time Zone, you will have the flexibility to telecommute** *** (work from home) as you take on some tough challenges.**

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

This position is full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm PST (9:00am-5:30pm MST), Monday - Friday. **Training will be conducted virtually from your home.**

There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e., profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess

_*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy._

**Primary Responsibilities:**

+ Call members to schedule in home visits with a Physician or a Nurse Practitioner

+ Answer inbound calls from members and assist them with their inquiries

+ Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. **Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members:** **https://uhg.hr/HouseCalls3/5/21**

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must 18 years or older

+ 1+ years of work experience

+ Experience with Microsoft Word (create/edit/save/send documents)

+ Experience with Microsoft Excel (create/edit/save/send spreadsheets)

+ Experience with Microsoft Outlook (create/edit/save/send correspondence)

+ Ability to maintain confidentiality and adhere to HIPAA requirements

+ Ability to work our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

**Preferred Qualifications:**

+ Experience working in the health care industry

+ Experience working with Medicaid or Medicare

+ Experience working in a customer retention focused role

**Telecommuting Requirements:**

+ Reside within Mountain OR Pacific Time Zone

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Ability to keep all company sensitive documents secure (if applicable)

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

+ Must be able to connect directly into internet – via hard wire (either directly to modem or router)

**Soft Skills:**

+ Ability to type and talk at the same time while navigating through multiple screens

+ Experience working in a metric-driven work environment

+ Experience using an auto dialer system

**California, Colorado, Nevada or Washington Residents Only:** The hourly range for California / Colorado / Nevada / Washington residents is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

**\#RPO #YELLOW**

Location:

2345 E McDowell Rd, Phoenix, Arizona 85006 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.