**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Overview**

Transdev is immediately hiring for call center rep's in Gilbert, AZ!

**$500 Sign-on/$500 referral bonus available!**

**Starting rate: $14.00/hr**

**Tentative Schedule: 10:30 - 7:00 pm/includes weekend schedules**

Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

**Responsibilities**

+ Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system

+ Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints

+ Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers

+ Creates daily manifests for paratransit drivers based on customer demands.

+ Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

+ Clearly and accurately documents issues.

+ Maintains a clean and well-organized work area

Other duties as required.

**Qualifications**

**Education, Licensing, and Certifications** :

+ High school diploma or equivalent, such as GED, required

**Experience Preferred:**

+ 1 year or more of customer service experience preferred.

**Skills and Knowledge Required:**

+ Ability to read, comprehend and understand maps

+ Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

+ Basic math, writing, and computer skills

+ Ability to communicate via telephone with clear speech and a pleasant phone manner

Travel requirement (as a percent): <5% for occasional meetings

**Pre-Employment Requirements:**

+ Must submit to drug testing and a background check

**Physical Requirements:**

+ Must be able to work shifts or flexible work schedules as needed.

+ 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer

**About Transdev:**

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\_

_Drug free workplace_

_If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check._

**Job Locations** _USA-AZ-Gilbert_

**Posted Date** _18 hours ago_ _(6/23/2022 7:48 PM)_

**_Requisition ID_** _2022-22877_

**_Position Category_** _Customer Service/Call Center/Dispatch/Reservationist/Scheduler_

**_Internal Reference_** _549_

**_Company/Division_** _Transdev Services_

**Overview**

Transdev is immediately hiring for call center rep's in Gilbert, AZ!

**$500 Sign-on/$500 referral bonus available!**

**Starting rate: $14.00/hr**

**Tentative Schedule: 10:30 - 7:00 pm/includes weekend schedules**

Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

**Responsibilities**

+ Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system

+ Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints

+ Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers

+ Creates daily manifests for paratransit drivers based on customer demands.

+ Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

+ Clearly and accurately documents issues.

+ Maintains a clean and well-organized work area

Other duties as required.

**Qualifications**

**Education, Licensing, and Certifications** :

+ High school diploma or equivalent, such as GED, required

**Experience Preferred:**

+ 1 year or more of customer service experience preferred.

**Skills and Knowledge Required:**

+ Ability to read, comprehend and understand maps

+ Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

+ Basic math, writing, and computer skills

+ Ability to communicate via telephone with clear speech and a pleasant phone manner

Travel requirement (as a percent): <5% for occasional meetings

**Pre-Employment Requirements:**

+ Must submit to drug testing and a background check

**Physical Requirements:**

+ Must be able to work shifts or flexible work schedules as needed.

+ 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

+ Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer

**About Transdev:**

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

_The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

_Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._

_EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\_

_Drug free workplace_

_If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check._

**Job Locations** _USA-AZ-Gilbert_

**Posted Date** _18 hours ago_ _(6/23/2022 7:49 PM)_

**_Requisition ID_** _2022-22878_

**_Position Category_** _Customer Service/Call Center/Dispatch/Reservationist/Scheduler_

**_Internal Reference_** _549_

**_Company/Division_** _Transdev Services_

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

**Job Description**

The Accommodations Coordinator II is responsible for providing the highest level of support to internal and external customers. This person will be the first line of defense in helping less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues. This position will handle the day-to-day questions and troubleshooting so Supervisors can focus on performance management and may be selected to act in the capacity of an interim supervisor during peak seasonal staffing when additional supervisor assistance is required. The Accommodations Coordinator II also provides ongoing overflow multi-channel support (inbound phone, live chat, e-mail and fax) during times of peak contact volume.

**Job Responsibilities**

+ Provides assistance to less seasoned team members who have general questions or require a supervisor on duty to resolve complex guest issues

+ Acts as a product expert on Aramark’s properties, systems, policies and procedures

+ Assists Training with classroom facilitation during new hire training as needed.

+ Aids in communicating property, system, policy, and procedure updates to sales floor

+ Acts as a main POC for property field leaders to ensure the needs of all guests are satisfactorily met; applies sound judgment to provide effective solutions when handling situations of high importance.

+ Works collaboratively with Training, IT, Rates & Inventory, and Sales & Marketing to resolve issues.

+ Provide feedback and communicate needs that impact sales efficiency and the guest experience

+ Handles all off-phone activity including, but not limited to, Service Recovery, Cancel/Fax paperwork, booking errors, and property voice mails

+ Provides overflow multi-channel support (inbound phone, live chat, e-mail, and fax) during times of peak contact volume.

+ Assists with miscellaneous projects as requested by the leadership team.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

**Qualifications**

+ A minimum of two years of related experience required.

+ A high school diploma or GED equivalent is required.

+ Extensive experience using reservation systems.

+ Excellent problem solving, complaint resolution and negotiation skills

+ High level of attention to detail.

+ Able to respond to customer inquiries carefully and completely.

+ Must demonstrate self-motivation and initiative by taking ownership when resolving issues and completing assignments with minimal direction from others.

+ Can learn quickly and adapt to change in a fast-paced and driven culture.

+ Excellent verbal and written communication skills with the ability to interact in a patient, courteous, clear, and comprehensive manner.

+ Outstanding keyboarding/typing and computer skills.

+ Demonstrates outstanding habits of dependability and attendance.

**Education**

**About Aramark**

**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark**

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

QUALIFICATIONS:

+ College course work in related field helpful.

+ Experience in a hotel or a related field required.

+ High School diploma or equivalent required.

+ Must be able to convey information and ideas clearly.

+ Must be able to evaluate and select among alternative courses of action quickly and accurately.

+ Must work well in stressful high pressure situations.

+ Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

+ Must be able to work with and understand financial information and data and basic arithmetic functions.

+ Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

+ Approach all encounters with guests and employees in a friendly service oriented manner.

+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.

+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

+ Maintain a warm and friendly demeanor at all times.

+ Answer all incoming calls promptly in a friendly efficient and courteous manner.

+ Be able to answer guest inquiries about hotel services facilities and hours of operation.

+ Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

+ Communicate and work closely with the Sales Department concerning group bookings.

+ Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.

+ Maintain accurate files and reports.

+ Handle all special reservations to include V.I.P. reservations packages and discounts.

+ Compile and input all necessary information for the required Rooms Merchandising meetings.

+ Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.

+ Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.

+ Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.

+ Complete forecasts as required by management.

+ Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.

+ Perform any other duties as requested by management.

+ Attend meetings as required by management.

+ Be able to perform all duties of Reservations Agent and assist as needed at front desk.

Our Resort

L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

+ Now offering Daily Pay! Ask your Recruiter for more details

+ Medical, Dental, and Vision Coverage

+ Short-Term and Long-Term Disability Income

+ Term Life and AD&D Insurance

+ Paid Time Off

+ Employee Assistance Program

+ 401k Retirement Plan

Job ID: 2022-120444

Full-Time/Part-Time: Full-Time

Street: 301 Lauberge Ln