A little about Capital Power
Capital Power (TSX: CPX) is powering change by changing power. This north star guides our ambitions, focus, and actions as we transform our energy system to power a net zero future. We're a growth-oriented North American energy transition company headquartered in Edmonton, Alberta. We deliver reliable, affordable and decarbonized electricity solutions that communities can depend on.
Our people are at the core of our journey to get to net zero by 2045 and are transforming the future of power generation as a collaborative team of experts and innovators. We provide purpose-driven work in a safe and inclusive environment, and we live by our values. With us, your contributions matter. We're here to partner with you so you can learn, innovate, and forge a career that's meaningful to you. Join us in powering a clean energy future!
Your Opportunity
One Permanent Full Time Position.
Capital Power Corporation is currently seeking an innovative and results-oriented individual to join our Desktop team!
Based in Phoenix, our Desktop Analyst is responsible for day-to-day support of the service desk, desktops and IT infrastructure within Capital Power’s western US locations. This includes providing client support along with service desk, patching, provisioning new computers, desktop moves, supporting VOIP, installing server/network hardware at various office/plant locations. You will be travelling to plant sites several times per month.
You will contribute to our team by:
Providing routine support for clients with-in the environment via phone, email and in-person support.
Providing routine support of the desktop environment by providing client support when required.
Performing appropriate routine maintenance of desktop systems (ex: patching) to ensure reliable and secure performance, including but not limited to applying security patches, implementing version upgrades, under the oversight of the manager.
Traveling to required plant location and complete desktop support, in addition help with server or network physical installs.
Providing short-term support services that meet outlined “Service Level Agreements” with-in the desktop environment.
Providing support services for both operations and capital project initiatives.
Understanding and following IT processes and practices, including General Computing Controls (GCC’s) to support CSOX requirements.
Being involved with larger initiatives or projects in a support capacity, being available when needed.
Suggesting input and ideas to project managers and/or manager and peers in support of business and strategic goals relevant to the duties of the position.
Participating in the resolution of technical problems and applying appropriate trouble-shooting skills and ensure best-practice steps are followed.
Raising support issues to manager or tier two/three support when appropriate.
Serving as a technical support resource in support of remote sites by understanding the technology and services provided by IS.
Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching.
Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
Ensuring that any anomalies are brought up to a manager for direction.
Ensuring all changes follow the change management process and are detailed and approved.
Collaborating with other team members within IS to increase teamwork and level of support provided by the Desktop team.
Building relationships with clients to better support their needs.
What you will bring to the role:
Education:
2 Year technical diploma in computer systems.
A+, MCSE or MCP are an asset.
Education equivalency may be considered.
Experience:
Minimum of three years’ experience in a technical support environment.
Fundamental knowledge and experience with the ITIL framework (incident management).
Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
Fundamental knowledge of Microsoft inTune and Azure.
General desktop analyst skills.
Experience in providing support to business users and fellow employees.
Technical Skills:
Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
Good working knowledge of Microsoft Windows 10, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
Good understanding of computer workstation hardware and troubleshooting skills.
Working Conditions:
Onsite at our downtown Phoenix office, with travel to various office/plant sites several times per month.
Additional Details:
The pay range for this position is $63,360 to $73,216. The specific rate will depend on the successful candidate’s qualifications and prior relevant experience.
This position is eligible for health care benefits, retirement benefits, paid time off, and annual bonus.
Candidates may be required to complete a written assessment as part of the hiring process.
In order to be considered for this role you must be legally eligible to work in United States of America.
The successful candidate for this position will undergo an education verification, reference checks and criminal record check.
We believe that creating a culture that supports employee physical, mental, financial, and social wellbeing is critical to our success. That is why we provide flexible and affordability employee benefits, retirement savings, and paid time off programs. We also provide comprehensive onboarding, training, and programs supporting your career development.
Depending on the posting requirements relocation assistance may be available.
How To Apply and Next Steps
Capital Power only accepts resumes via online application at www.capitalpower.com/careers. If you choose to submit your resume by any other means, we cannot guarantee that your application will be considered for vacancies.
Applicants with disabilities who require a reasonable accommodation to complete their application can request accessible formats, communication support, or other accessibility assistance by contacting
[email protected].
Capital Power is committed to providing a fair and transparent hiring process. We recognize and embrace the value of diversity and hire employees with the appropriate skills, experience and knowledge for each position.
Thank you for taking the time to apply and expressing interest in powering a sustainable future with Capital Power! We wish that we could personally respond to everyone who applies; however, it is our practice to contact only those individuals selected for interviews.
To apply on this position please go to www.capitalpower.com/careers and search for JR805884.