Consumer Investments Business Controls Manager

Jacksonville, Florida;Hunt Valley, Maryland; Rolling Meadows, Illinois; Pennington, New Jersey; Chandler, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Consumer Investments Business Controls Manager will support the **Consumer Investments/Financial Center Proactive Risk Identification Team** in creating a best-in-class overall client experience and risk controls environment. The role will help drive engagement across the enterprise to identify and lead execution on strategic opportunities to implement and mitigate key controls controls for a growing, highly regulated business. Initiatives will focus on risk management and operational excellence across Consumer Investments and Financial center, driving integration where appropriate of our processes, further streamlining existing processes, associate/client experience, and support of the overall Consumer Investments/Financial Center Regulatory and Issues Management controls strategy.

More specificly, this role will require the candidate to:

• Support development of the Consumer Investments/Financial Center Proactive Risk Identification strategic vision, document the strategy, communicate across enterprise partners and execute effectively.

• Drive execution of key strategic initiatives and cross team initiatives (i.e. process efficiency and risk mitigation opportunities)

• Track and monitor performance metrics for team and organizational opportunities

**Required Qualifications:**

• Understanding of Merrill Edge clients and business

• Understanding of Financial Center clients and business

• Demonstrates leadership, leading through change and process improvements to deliver results

• Strong communications/presentations skills

Strong PowerPoint skills with ability to tell story on paper at executive level

• Demonstrated ability to track and drive execution on priorities, including driving accountability across lines of business and peer group

• Self-starter able to work independently, with minimal oversight and guidance

• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines

• 5 or more years work experience in financial services

• Provide statistical analysis to identify trends and outlier metrics

• Knowledge of brokerage and/or banking industry, internal policies and procedures and mitigation strategies

• Ability to influence others with effective negotiating skills

•Bachelor's degree required or equivalent experience

**Desired Qualifications:**

• Series 7, 66 and 9/10 a plus

• Previous management and/or audit experience preferred

• Business Controls or Quality Assurance experience a plus

**Enterprise Job Description:**

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

**Responsibilities:**

+ Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

+ Performs monitoring and testing of controls, identifying issues and control improvements for remediation

+ Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

+ Manages the performance and productivity of team members that conduct quality inspection reviews

+ Ensures timely execution of QA activities including control execution, case management, and results reporting

+ Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

+ Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

**Additional Skills Used:**

+ Controls Management

+ Oral Communications

+ Risk Management

+ Stakeholder Management

+ Strategy Planning and Development

+ Continuous Improvement

+ Drives Engagement

+ Influence

+ Strategic Thinking

+ Talent Development

+ Data and Trend Analysis

+ Decision Making

+ Monitoring, Surveillance, and Testing

+ Problem Solving

+ Quality Assurance

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .