Assistant Director, Admissions Processing
Location: Admissions Processing
Regular/Temporary: Regular
Job ID: 608166
Full/Part Time: Full-Time
Workplace Culture
NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.
https://nau.edu/president/strategic-plan/
Special Information
• This position is open to current regular, benefit-eligible Enrollment Management employees ONLY. (Temporary employees, student workers, variable-hour benefit-eligible employees, and other non-regular employees are not eligible to apply).
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position is posted as Assistant Director, Admissions Processing, which is a working title. The NAU system title for this position is Assistant Director, Enrollment Management.
Job Description
The Assistant Director oversees one or more teams within the Admissions Processing department. This position enhances the applicant experience by overseeing processes that provide a central point of contact for applicants seeking assistance with application completion while being a content and knowledge expert to aid in navigating the intricacies associated with the Admissions Processing area assigned.
Supervision, Leadership & Training - 40%
• Utilizes performance management and leadership to maximize staff performance, development and overall department morale
• Provides leadership and vision to the Admissions Evaluations Team for graduate and undergraduate applicants
• Creates, administers and evaluates processes and workflows related to admissions evaluation
• Provides direction and leadership in decisions affecting student admissions
• Oversees and manages daily admissions workflow including Salesforce case management, completed application evaluations and the execution of strategic initiatives
• Creates and conducts training programs for relevant staff on changes related to new and existing processes
• Serves a member of UAP Leadership Team and coordinates with peers on cross-functional operational processes, future development opportunities and implementation
• Manages the implementation of new process while coordinating with key stakeholders in ITS and Enrollment Services Business Analyst (ESBA) Team for technology specifications
• Hires, trains, supervises, and evaluates up to 8 full-time members on the Admissions Evaluation; coordinates on-going training to include skill-building and resource knowledge
• Directs the work of the Admissions team to ensure that efficient, scalable, and best-practice service standards are met new NAU applicants
• Builds and fosters a team culture that encourages the exchange of creative ideas with a focus on collaboration, problem solving, end-user satisfaction, and professional development
Customer Service - 20%
• Serves as liaison to faculty, staff, service units and other departments; identify opportunities to collaborate and improve communication whenever possible
• Partners with external and internal stakeholder partners to identify student and process needs based on niche populations. These include but are not limited to: University Admissions, Enrollment and Student Services, 2NAU partners and Advising
• Provides stakeholders continual education around recruitment and process functions, standards and procedures.
• Advises relevant staff of decisions for elevated admissions review
• Represents Admissions Processing with departments across campus, as well as within Enrollment Management, by collaborating and developing effective and productive working partnerships
• Serve as a liaison between recruitment teams and the Admissions processing team:
• Trains on new updates to processes and admission impacts
• Troubleshoots technical issues related to tools and systems
• Assists with resolving elevated student issues
• Communicates with partners regarding admissions procedures, timelines, and processes that impact the student experience
Adminissions Processing - 15%
• Reviews admissions applications against the Arizona Board of Regents (ABOR) admission requirements
• Provides guidance and consistency as to how admissions processes impact the department and the overall University operation
• Manages and advises staff on all relevant changes and updates to standard ABOR course usage and approvals
• Evaluates processes/procedures regularly; proposes, develops, documents, and implements processes/procedures to ensure continuous improvements as to how service is provided as well as gather, organize, and store information needed to assist constituents more efficiently and completely while keeping in alignment with the NAU mission as well as adhering to efficiency principles
• Manage a team to conduct applicant admission evaluations and transfer credit posting/articulation in accordance with NAU/ABOR policy. Understand and apply knowledge to these actions:
• Ensures training documents and policies and procedures are kept current and easily accessible by staff; collaborates with other functional areas as necessary to ensure documentation is current and applicable
• Accurately evaluates and certifies complex credentials and transcripts; processes credentials based on established guidelines and policies; ensures authenticity of documents
• Processes all incoming student transcripts and military related documents
• Reviews transcripts received; researches various academic systems to determine admissibility, transferability and equivalencies of credits
• Enters records, pre-coded or open format data from source documents into the computer, verifying for accuracy
• Updates records to include deleting, changing or adding data
• Interprets university policies and recommends changes to policies and/or procedures
• Works with student to verify residency status, admission status, or status of transfer credit
• Reviews additional academic data for the purpose of awarding of scholarships
• Upholds university policies and recommends changes for process improvement
• Maintains and updates articulation data base related to military classes (ACE) and their associated NAU equivalencies.
Programming - 10%
• Develops processes related to specific populations to enhance the service model where necessary for the purposes of increased yield
• In coordination with other admissions stakeholders, develops and maintains contact management strategy to ensure proper documentation and transcripts are being received and student support being offered in their retrieval.
Data Analysis & Testing - 10%
• Analyzes and provides reports regarding admissions decisions as related to ABOR and the NAU strategic plan
• Conducts research to propose, coordinate, organize, and initiate initiatives within Enrollment Management
• Identifies and allocates resources to respond to end-user questions, issues, and service opportunities; coordinates user support for questions or issues related application processing, admissions decisions and standards, matriculation and term activation
Other - 5%
• Other duties as assigned.
Minimum Qualifications
• Undergraduate bachelor's degree.
• 2 - 4 years of management or supervisory experience.
• 3 - 5 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Knowledge, Skills, & Abilities
Knowledge
• Knowledge of NAU academic programs and student support services.
• Knowledge of the student lifecycle and academic timelines.
• Knowledge of Family Educational Rights and Privacy Act (FERPA).
• Knowledge of government rules, regulations, guidelines and procedures related to financial aid.
• Knowledge of OnBase, Salesforce CRM, PeopleSoft Student Information System, Business Objects and Enterprise Reporting tools.
Skills
• Supervisory practices and principles.
• Program development and execution.
• Organizational and project management skills.
• Development and maintenance of a budget.
• Planning, organizing, and implementing established priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Abilities
• Communicates the benefits of change to team members.
• Involves others in team decisions and maximizes individual differences and talents.
• Delegates effectively and assigns work appropriately to accomplish goals.
• Promotes a diverse, inclusive environment.
• Ability to work effectively with prospective students, continuing students, parents, other university administrators/staff and faculty.
Background Information
This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.
Salary
Anticipated salary range is $77,871 - $88,000. Annual salary commensurate with candidate's qualifications and related experience.
FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.
Benefits
This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/human-resources/benefits/. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to https://public.powerdms.com/ABOR/documents/1499270. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are https://in.nau.edu/human-resources/eligibility-enrollment/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.
Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.
Immigration Suppt/Sponsorship
NAU will not provide any U.S. immigration support or sponsorship for this position.
Application Deadline
November 26, 2024 at 11:59 p.m.
How to Apply
To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.
If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://[email protected], or PO Box 5633, Flagstaff AZ 86011.
Equal Employment Opportunity
Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.
https://in.nau.edu/Human-Resources/Posters-Required-by-Law/
NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.
To apply, visit https://apptrkr.com/5818121
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