As an MSP Operations IT Program Manager for Aerospace Technologies BGA Aftermarket at Honeywell, your role involves leading MSP enhancements to improve customer satisfaction and / or operational excellence. You will work with the MSP Operations Team (Avionics/Components, Claims and Engines/APUs) to prioritize and justify MSP IT enhancements, update or develop KPIs, and collaborate with cross-functional teams to deliver MSP enhancements. You will report to the Sr. Director of MSP Operations and work mainly with teams in Phoenix and Mexicali, with occasional interaction with Europe/APAC.
Key Responsibilities:

* Develop scorecards and schedules for MSP enhancement projects.
* Secure project funding and developing schedules with IT teams.
* Ensure timely and accurate system enhancements.
* Execute improvement projects to enhance customer and MSP performance metrics.
* Serve as the escalation point for critical MSP reporting/systems.
* Partner with IT teams supporting systems like SAP, SFDC, Portal, and phone systems.
* Provide monthly performance summaries and scorecard/metric reports.
* Conduct weekly meetings to review schedules, commitments, and barriers to execution.
* Identify and resolve issues with existing projects or manual workarounds.