**School Operations Program Manager**

As the School Operations Program Manager, you will play a pivotal role in orchestrating the seamless operation and cross functional coordination of school year cycle and account plan activity for multiple Connections Academy Schools. Your primary accountability includes ensuring the alignment of account plans with organizational objectives and timely achievement of milestones across PVS support teams. Your responsibilities encompass a wide array of functions, ranging from project management and oversight to change management leadership and customer relationship management. Working closely with the assigned Pod Leader and account squad within a matrix environment, you will spearhead the alignment (project planning) of PVS activities to support each school’s successful operations.

With a keen focus on operational efficiency and effectiveness, you will provide guidance and support to schools in executing successful school year cycle tasks. Your adeptness in change management will be instrumental in driving the adoption of new procedures and facilitating the transition to more efficient operational models. Additionally, you will serve as the primary liaison for incident management and communications between PVS and schools, coordinating knowledge dissemination and stakeholder engagement.

Your role will also extend to supporting schools in the coordination of state testing logistics and nurturing positive relationships with stakeholders to enhance overall customer satisfaction. In essence, you will be at the forefront of driving excellence and innovation in virtual education, ensuring that each school under your purview operates optimally and delivers a high-quality learning experience for students.

**Key Responsibilities:**

**Cross Functional Coordination of Account Plans & School Year Cycle activity:**

Coordination of project plans/action items for cross-functional teams to facilitate collaboration and ensure project milestones are achieved on time. This includes urgent swarm requests in addition to standard work.

Monitor project progress, identify potential risks or obstacles, and implement mitigation strategies as needed.

Serve as a change management lead, facilitating the adoption of new processes and procedures within the schools and supporting team change management specialist in preparing for executing large-scale initiatives/roll outs.

Ensure required school operations, policy and process reviews are completed annually (or as otherwise required). Including but not limited to:

Pearson online classroom set up – SYC Timeline and School Customization data views, key dates, grade scales, section properties, etc. – is accurate and aligns with handbook and school calendar.

School Representatives

Summer School

**Incident Management and Communications:**

Serve as a key stakeholder in PVS RRT incident management process, including acting as voice of customer and sharing institutional operational knowledge with technology teams while diagnosing problems and planning proposed resolutions.

Develop and implement internal (Partner Success School Operations & Service Delivery teams) communication plans to keep stakeholders informed of project updates, changes, and incidents and serve as reviewer for PVS communications team members for official external (school, board, authorizer, family) facing communications.

**State Testing Administration:**

Support school coordination of state testing logistics, including creation/update of data views and other logistical tasks performed in Pearson Online Classroom.

**Customer Relationship Management:**

Build and maintain positive relationships with school leader, leadership teams and other staff as needed.

Serve as one of the primary points of contact for schools, addressing concerns, providing support, and identifying opportunities for improvement.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $80,000 - $85,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

1132704

**Job:** Customer Success

**Job Family:** GO\_TO\_MARKET

**Organization:** Virtual Learning

**Schedule:** FULL\_TIME

**Req ID:** 20087

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