Description

We are looking for a dedicated and bilingual Spanish/English Customer Service Representative to join our team in Phoenix, Arizona. In this long-term contract role, you will play a vital part in supporting customers and policyholders by delivering exceptional service and resolving inquiries efficiently. This position requires strong communication skills, attention to detail, and a commitment to maintaining high-quality standards.

Responsibilities:

• Respond to inbound and outbound customer inquiries, providing information about insurance policies, benefits, and claims processes.

• Assist policyholders who wish to cancel their coverage by presenting product benefits and addressing service-related concerns.

• Handle premium collection efforts for current and overdue accounts, ensuring accurate documentation and payment processing.

• Manage data entry tasks across multiple applications, maintaining accuracy and consistency.

• Deliver clear instructions and set realistic expectations for policyholders to support their needs.

• Meet or exceed departmental performance metrics, including quality standards, call handling time, and other key indicators.

• Collaborate with team members to resolve complex service or claim issues, utilizing critical thinking skills.

• Conduct needs assessments for policyholders to identify and address their specific requirements.

• Provide constructive feedback to leadership to support process improvements and organizational goals.

• Adapt to various shifts as required and perform additional duties as assigned.

Requirements

• High school diploma or GED required; bachelor's degree preferred.

• Proficiency in both Spanish and English, with strong verbal and written communication skills.

• Previous experience in customer service, insurance, or claims administration.

• Ability to work independently and handle 90% of calls using tools and resources provided.

• Strong problem-solving skills, including the ability to analyze complex issues and develop effective solutions.

• Commitment to continuous learning and attention to detail in development.

• Familiarity with data entry, billing, payment processing, and collection procedures.

• Ability to meet performance standards and contribute to team objectives.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .