**Primary City/State:**
Phoenix, Arizona
**Department Name:**
Patient Concierge Svcs-Hosp
**Work Shift:**
Day
**Job Category:**
Administrative Services
The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.
Banner University Medical Center has a great opportunity for a Receptionist Service Coordinator. We are looking for hardworking individuals who will be responsible for ensuring our facilities safety is top notch. In this role, you’ll be responsible for running the screening stations at our hospital’s entrances. You will run monitor temperature cameras, visitor logs, ensure all visitors are wearing masks, and follow screening protocols for all visitors and patients coming into the facilities. If you want to be part of a great team that makes a difference in the lives of our patients, apply today for this opportunity. Experience in either a hospital setting or institutional environment is not required.
**SCHEDULE:**
+ Full Time/ 40 Hours per week
+ Hours and days will vary
+ Sunday-Saturday
+ 6:00am-9:00pm
**LOCATION:**
+ BUMC-PHX 1111 E McDowell Rd, Phoenix, AZ 85006
**DUTIES:**
+ Meets, greets, assists patients, guests, and provides general information regarding the services, the facility, and geographical area.
+ Responds to special requests from our patients, customers, and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
+ Gathers, summarizes, and provides information to patients and their guests about the property and surrounding area amenities and establishments.
+ Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
+ Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
+ Answers phone, transfers calls, takes messages and relays messages and information as needed.
+ Provides tours of the facility and walks customers to appropriate areas within the facility.
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.
POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
**EEO Statement:**
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Our organization supports a drug-free work environment.
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EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability